VivaDesk is a feature complete IT help desk solution with integrated IT asset management tool that is scalable to any sized organization from small to medium to enterprise organizations. At the core of VivaDesk is the Help Desk and Customer Support Ticketing system which provides you with a portal to your departments' incidents, problems, change requests, or virtually any ticket type you utilize for service management. VivaDesk provides automation and streamlines your IT support workflow so that your team can respond and deliver resolutions to end users more efficiently.
VivaDesk is much more than just customer service ticketing software. It's a single integrated suite for IT service management that includes Help Desk; Asset Lifecycle Management; Active Directory and LDAP Authentication; Change Management; Knowledge Management; End user self service web portal; and Dashboards and Reports for metrics analysis and KPI reporting.