The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
Video frame rate auto adapt
Screen sharing and co-browsing
Live remote pointer
2 ways drawing and annotations
Pause video, photos and picture saving
The app does not allow the remote agent to access any data stored on your device.