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Verax Service Desk

By Verax Systems Free

Developer's Description

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk helps IT professionals to:

- Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

- Shorten incident resolution time based on experience-based information stored in the knowledgebase.

- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

- Monitor and report SLA (Service Level Agreements) compliance.

- Integrate service and support processes across multiple departments.

Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.

Full Specifications

What's new in version 1.7.2

New export features.

General

Release April 30, 2013
Date Added April 30, 2013
Version 1.7.2

Operating Systems

Operating Systems Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP
Additional Requirements Any operating environment supporting Java 1.6

Popularity

Total Downloads 181
Downloads Last Week 0
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