A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set.
This version of the iOS app includes:
View and update cases including all of the fields
View all of your teams cases
View queues and your work queues
View recent items
Create new cases
Attach new activities to cases including tasks
Upload and view attachments on cases
Take a picture and attach it to a case
View the details of your tickets including comments with rich text and inline images
Forward cases to other agents
View a companies information and update it including contacts and case history.
Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.