With the Smart Returns App, Delivery drivers or Sales reps should have a better way to process returned orders to eliminate waste and to drive higher efficiency. This App helps improve delivery performance while increasing the customer loyalty.Reverse logistics are a major portion of Wholesale distributors and manufacturers cost of doing business and reducing reverse logistics costs while improving customer service is a great opportunity that you do not want to miss.Benefits: Customers sometime decline to accept parts of the order delivered to them. With this app, Drivers can deliver partial orders without any hassle. Enable customers to return some of their previous orders. Empower your delivery driver about where should he return the items to. Eliminate items "lost in the system" and not reaching the right warehouse. Increase efficiency in returning non-durable items and improve the bottom-line. Better visibility for distributors over the whereabouts and status of returned Items.Features: Returned orders are scanned using a mobile device. Back-end SAP SD system is updated with quantities and other data. Delivery driver receives specific instructions on how to handle the returned items. Drivers would be able to view past and current orders. Updates inventory in real-time and it depends on business logic. Built on SAP Netweaver Gateway, oData and Hybrid (Phone Gap) Platform.