ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
IMPORTANT: This software requires your companys work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your companys IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the apps intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
Manage the work assigned to your teams
Triage incidents and cases
Act on approvals with swipe gestures and quick actions
Complete work while offline
Access the full issue details, activity stream, and related lists of records
Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
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