Remotely log in an extension mobility profile, check the phone display and call your desk phone to troubleshoot without travelling or engaging end users or site staff. Support staff can now remotely view and control a Cisco IP phone and talk a staff member through some unique features which may be configured on their IP handset or User Device Profile such as: group pickup, conference, or a hunt group.
Cisco Extension Mobility: Staff will be able to search for and remotely login and logout of a remote handset with a users Extension Mobility profile.
Bulk operations for Cisco Extension Mobility and Background Image deployments to perform Extension Mobility status report, logout and re-login, background image on a group of phones.
Record and replay Phone Key Macros to remotely configure phones. Set background images and ringtones per line or any other phone setting only accessible on the phone. The Remote Phone Control for Cisco IP phones is available as a standalone desktop windows form application and as a web server edition which requires only a web browser on the desktop.
Desktop Edition: Winform based application for deployment engineers to troubleshoot and perform batch operations: Bulk EM login/logout, background images, Phone Key Macros for Cisco IP phones and Cisco CUCM, Cisco Unified Communications Manager and Express. It is ideal for new or upgrade Cisco projects to perform batch operations of EM login/logout, distribution of background images, macros (for example, to set ringtones on lines.
The web edition is for support and help desk.