Harness tribal knowledge as soon as you find it with powerful knowledge authoring made for mobile. Create articles from scratch, use templates, identify similar articles or import knowledge from external sources. Remedy Knowledge Management 9 is a complete framework to give your digital workforce the information they need, when they need it, wherever they need it.
- Fix issues faster: Faster resolutions enable better service and happier customers.
- Help people to help themselves: Deliver true self-service and reduce calls to the service desk.
- Collate and curate: Get knowledge from multiple, disparate sources and make it available to anyone.
Remedy Knowledge Management helps you to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.