When a system manager can see a user's screen he/she will not have to depend on that inexperienced user to determine their exact problem or describe it accurately over the phone. Nor will he waste time going to the user's terminal. He can see the screen repainted as it was before he started watching with whatever error messages were on it. The terminal attributes and characteristics are also correctly displayed. And the user gets to see the correct handling for the difficulty he/she had. Peek and Spy solves the problem of how to give personal attention to users and trainees at a distance and permits remote, interactive training and demonstrations.
Concerning security, Peek and Spy allows the privileged user to see and log everything done by another user using any one of four journaling options. Peek and Spy can log the observed user's session actions to an output file. It also permits locking out a user's keyboard in the case of a security breach. With Spy the user is not aware he/she is being observed.