Ricoh welcomes our customers in US to reach our service representatives on the go. MyRicoh helps customers log service requests quickly and easily. With your mobile device, scan the equipment bar code, take a picture of the error code on the copier screen or describe the problem, and your service request will be logged automatically. You may also Order Supplies and Submit Meter Reads for your registered equipment; and view history for Service Requests and Supply Orders. For quick troubleshooting you will also be referred to a knowledge base - and the "Contact Ricoh" feature allows us to be a tap away.