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MobileTech R3.0 for WennSoft Signature for iOS

By WennSoft Inc. Free

Developer's Description

IMPORTANT: MobileTech 2013 R3.0 SP3 is compatible with WennSoft 2010 R3 SP5 and WennSoft Signature 2013 R2 or R2 SP1WennSoft Signature MobileTech 2013 provides technicians, who are dispatched to complete service calls, access to a customers service location, equipment, appointment activity, and task details. The technician can complete the service call/ticket, schedule additional work, capture customer signatures, and synchronize everything back to the office for billing or follow up. Because MobileTech has store and forward capability, the information is available to your technicians even when disconnected, so they stay on task. New features in 3.0.37New options in the Setup form in the client applicationTechnicians now have more options to set up on their mobile devices, but the additional options also give them more control over how they monitor their work and submit information to the host system. Some changes to the Setup form include options for synchronization, entering a password each time that the technician logs on to MobileTech 2013, and the type of information that a technician sees on the Home page on the mobile device. For more information about the setup options and how to use them, refer to MobileTech 2013 setup on a mobile device in the Help in the client application.New buttons on the Home page include:Sync Errors This button is displayed only when synchronization errors occur on the device. Technicians can review information about the errors from the Sync Errors page and email them to others for review.Calendar View appointments by Day, Week, Month, or Agenda. A technician can also sort appointments to view job appointments, service appointments, technician activities, or all appointments. On the calendar, you can use a drag-and-drop operation to move appointments. Appointments must have a starting date and duration (estimated hours) in order to be displayed on the calendar.Dashboard View service appointment, job appointment, and technician activity for the mobile device. A technician can select whether to display the Dashboard, based on setup options for the Home page. Enhanced hierarchy and workflow for tasksInformation for tasks can be displayed in a hierarchy format from the Tasks tab on mobile devices, which makes it easier for technicians to view, modify, and complete information for a single task or for a group of tasks that is associated with a service call. Technicians can select to view all tasks and all open tasks in a hierarchy format, or they can view all tasks with no hierarchy. To easily move between tasks or subtasks, Previous and Next buttons have been added.Save attachments to databaseMore types of attachments are supported than in previous releases. In addition, technicians can choose to save attachments to the database where other MobileTech 2013 data is stored or to the file system for the mobile device, which decreases the amount of information that is stored in the database.Technicians can now enter transactions for the previous week or the current week, based on the week-ending date that is set up in Time Track. You can then print the Time Sheet report for the previous work week, the current work week, or for both work weeks.Issues fixed in this releaseService call resolution notes are not duplicated in Service ManagementPreviously, if a technician added a resolution note to a historical resolution note for a service call, historical information might be duplicated in Service Management. Now, if the technician adds a new note at the top or at the bottom of a historical note, the note is appended correctly, and the existing resolution note is not duplicated.Technicians can create service calls for all customersPreviously, if a customer record was on hold or inactive, those customers would not be displayed in the customer list on mobile devices. All customers are now displayed on the mobile device, regardless of their record status.

Full Specifications

What's new in version 3.0.64

FeaturesService appointment notes summaryAn appointment notes summary was added so technicians can use one location the Appointment tab in the appointment details to more easily navigate to these types of notes that can be related to a service call appointment: - Customer notes - Customer location notes - Service call notes, including service call description and resolution notes - Appointment notes - Equipment notes for one or more pieces of equipment - Contract notes When you view most types of notes, a separate form is displayed. Therefore, when you close the note, youll return to the appointment details form from which you opened the note. However, when you view appointment notes, the Notes tab for the current appointment is displayed. To return to the appointment details, choose the Appointment tab. If you close the appointment note, youre also closing the appointment details form, and youll return to the Appointments list. This feature is available only if UseAppointmentNotesSummary = True in the setup options. Issues FixedIntegration sync performance improved Performance issues during the integration sync process have been addressed. Appointment times on devices are correct when the appointment time is 12:00:00 AM Previously, if you turned on time zones in Microsoft Dynamics GP and created an appointment that had a time of 12:00:00 AM, the appointment time would be incorrect when you synced to the device. These appointments are now converted correctly, according to the technicians time zone. MobileTech application no longer stops responding when you add email addresses for contacts on iOS devices If a user on an iOS device tried to add an email address for a contact after completing an appointment, the MobileTech application would sometimes stop responding. This has been addressed. Error no longer displayed when you request a TimeSheet report Previously, if you used the Run Report for Employee option to request a TimeSheet report, you sometimes would receive a No data found for report error, even if transactions existed. This is fixed so that the report is successfully generated. Insert duplicate key error fixed for meter readings Duplicate key errors no longer occur when multiple technicians try to update a meter reading for the same equipment record. Only one meter reading per day is permitted, so in this situation, the last update is saved. New site inventory items now trigger an integration sync When you previously added a new inventory item in Microsoft Dynamics GP and assigned it to a site, the site inventory item wasnt written to the middle tier without intervention. The site inventory item now triggers an integration sync record.

General

Release April 25, 2016
Date Added June 12, 2014
Version 3.0.64

Operating Systems

Operating Systems iOS
Additional Requirements Compatible with: iphone3gs, ipadwifi, ipad3g, ipodtouchthirdgen, iphone4, ipodtouchfourthgen, ipad2wifi, ipad23g, iphone4s, ipadthirdgen, ipadthirdgen4g, iphone5, ipodtouchfifthgen, ipadfourthgen, ipadfourthgen4g, ipadmini, ipadmini4g

Popularity

Total Downloads 11
Downloads Last Week 0
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