ME by Call Design brings the scheduling power of Aspect Workforce Management to your iOS device. Connecting the ME app to your WFM system allows your agents to instantly:Schedule ME* View your schedule any time anywhere with the Schedule View FunctionRequest ME* Want time off? Use the Leave Request function to ask for Annual Leave with feedback via Notifications. View the status of a request using the Request Viewer FunctionTrade ME* Want to work a different shift? Use the Schedule Trade function to trade your schedule with a colleague, with feedback via notificationsNotify ME* Aspect Notification Server integration keeps you up to date with any changes to your schedule* Track your own performance with the Agent Productivity FunctionIntegrated with Aspect Workforce Management* All schedule change, leave and trade requests pass through normal Aspect WFM business rules* Calendar colours are fully customisable from the Aspect WFM system* All calendar item names are fully customisable to meet your business needsTrain ME* Offline training mode allows the app to function without a connection to Aspect Workforce Management* Simply leave the username and password fields blank to try training mode todayThis app requires an Aspect Workforce Management system and Call Design middleware. Contact Call Design for details.
What's new in version 4.1.0
Enhanced authentication, bug fixes and performance Improvements