No matter what product or service you market on the Internet, your customers are always at the helm of priorities. Your customers will have more confidence in your products and services as compared to those of your competitors. Customers tend to seek and expect immediate responses to their requests for assistance. Sometimes, they require minimal help and waiting for minor clarifications can become rather exasperating. This results in decreased customer loyalty and loss of business. There is nothing better for your customers than instant interaction with your support team. Live chat solutions helps to create long-term relationships with your customer base. Customer support through live chat can go a long way in building and preserving customer confidence.
Live2support's live chat software application reduces the frequency of customer service phone calls and fax messages as it provides an alternative mode of communicating with your customers. Our dedicated chat software solution also improves responses to commonly asked questions. The time it takes to respond to customer queries is also reduced greatly when you use our live support software.
Imagine being able to serve media-rich targeted content to your site visitors on demand and in real time. Your operators can show your site visitors the necessary documents, product pages, unlisted offers and Flash or other media-rich content while simultaneously chatting with your customers. This is not possible when your operators interact with your customers over the telephone or through e-mail support. This feature of our Live Support solution enhances the interest of your site visitors and makes a favorable impression on them