HPE MyRoom with Visual Remote Guidance (VRG) - Innovation for your remote customer service and training delivery.
HPE VRG connects most any mobile device / wearable (Android or iOS) securely to the enterprise through HPE MyRoom (SaaS Cloud). HPE MyRoom is a collaboration and e-learning platform used for one to one, one to many, or many to many engagement (since 1999).
Our website has the MyRoom (www.myroom.hpe.com) and VRG (www.myroom.hpe.com/vrg) documentation.
1:1, 1:many, and many to many sessions
256 AES encrypted from end to end; 1024 when proxied through MyRoom servers
For support, the end user can join a waiting room with others waiting for support. Then the support agent can move them from the waiting room to a private room for 1 on 1 support
Use one application for support, training delivery, and collaboration
MyRoom desktop is available for Windows, Mac, and Linux.
Mobile clients on Android or iOS
Supports h.265 on devices with GPU encoding