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Freshservice for iOS

By Freshdesk Free

Developer's Description

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your teams productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.Key featuresa) Push notifications to alert agents to new tickets & any updates on their tickets, enabling agents to manage their tickets quickly & keep response times low.b) Respond to tickets, assign to agents, change priority, merge tickets, mark as spam or send them to trash right from your iPhone/iPad.c) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.d) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.e) Insert canned responses when needed and attach files as necessary, directly from your device .f) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.g) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.h) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.i) Requesters can access the service catalog and even place and track service requests on the go.j) Update all the details for assets from the mobile app.

Full Specifications

What's new in version 1.5.0

- Option to view and update all details for new and existing assets- Bug fixes

General

Release April 25, 2016
Date Added July 12, 2014
Version 1.5.0

Operating Systems

Operating Systems iOS
Additional Requirements Compatible with: iphone4, ipad2wifi, ipad23g, iphone4s, ipadthirdgen, ipadthirdgen4g, iphone5, ipodtouchfifthgen, ipadfourthgen, ipadfourthgen4g, ipadmini, ipadmini4g

Popularity

Total Downloads 11
Downloads Last Week 0
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