Your customers and potential customers are using the Internet to research car dealerships, and they trust the information they find online as much as word of mouth. Savvy dealerships understand that online reviews impact the bottom line. Pay attention to what your customers are saying, understand their feedback, provide a better experience, and attract new customers. The FordDirect Social Media and Reputation Mgmt. Monitoring Tool helps you: - Access all your online reviews from a single, easy-to-use interface - Increase the number of reviews you receive from customers so your dealership is more visible in local/mobile searches - Receive real-time alerts when new reviews are posted so you can resolve issues with customers quickly Login to the app using your FordDirect provided login and password. Please contact firstname.lastname@example.org if you need login support.
What's new in version 2.0.0
Added a new feature called SMS review request. This is similar to the Snap and Engage feature from the previous release. Now you can request reviews from your customers without the need for taking and sending a photograph, and you can send a review link directly to a customer's mobile device via SMS.