Five9 Supervisor logo

Five9 Supervisor for iOS

By Five9, Inc. Free

Developer's Description

Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com. The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents. Features:* Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues* Monitoring, whisper coaching, and barging into live phone calls* Text chatting with agents and other supervisors* Choosing from dozens of different metrics to displayNote: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it.

Full Specifications

What's new in version 2.0

* Simple visual display of agent states and alerts* Tap an agent to chat, barge, listen and whisper coach* Filter, search, sort agents by attributes, states, or KPIs* Define maximum and average call length and set KPI threshold targets for main agent states* Start or stop campaigns* Query campaign states and statistics* Act on agent chat requests


Release October 17, 2014
Date Added October 17, 2014
Version 2.0

Operating Systems

Operating Systems iOS
Additional Requirements Compatible with . iTunes account required.


Total Downloads 195
Downloads Last Week 0
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