First Data Merchant app - a one-stop application that allows merchants to request for additional stationery, seek help for terminal related services, set up a call with a Relationship Manager on a preferred date, upload documents for chargebacks, check status on a previous request and much more in just a few clicks.
The First Data Merchant app provides merchants the convenient, easy access to operational services and mobile commerce services using a mobile device at anytime and anywhere.
Stationery Request Merchants can submit their order for stationery such as thermal rolls etc.
Terminal Related Request Merchants can report their terminal related issue.
Contact Relationship Manager Merchants can request for a Relationship Manager to contact them on their preferred date about their specific query.
Status of Previous Tickets Merchants can check the status of their previously created tickets.
RAM Password Reset Merchants can reset their RAM account password.
Statement Request Merchants can request for their statement to be sent by courier or email.
Chargeback Merchants can upload documents for their open chargeback.
Refer a Merchant Merchants can refer a potential merchant who is interested to partner with First Data.
Demographic Changes Merchants can submit their request for changes such as name, address, contact number, email address etc.
SMS/Email Invoicing Merchants can send links for payment via an sms or email to their customers. Customers can then use their debit/credit cards to complete the transaction.
Authorization Completion/Cancellation Merchants can request for their approved authorization to be completed or cancelled.
For any issues with the First Data Merchant app, please email: email@example.com.
By downloading the First Data Merchant app, you acknowledge and accept the First Data Merchant App Terms and Conditions.