Join or Sign In

Sign in to add and modify your software

Continue with Facebook Continue with email

By joining, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy.

FireStarter Helpdesk

By Tynan Data Systems Free to try

Developer's Description

FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs), resources and resource assignments (who has what, where, and when), purchase requests and orders, and other relevant issues. As for reporting features, FireStarter includes more than 50 prewritten Crystal Reports, a built-in OLAP data warehouse for ""slice-and-dice"" analysis, and a management dashboard that lets you track vital statistics. It also comes with an escalation agent module that allows the priority of calls to automatically change based on your help desk operation's rules, and can automatically operate over Microsoft SQL Server, giving you unlimited scalability for the future.

Full Specifications

What's new in version 2.31


Release November 8, 2008
Date Added January 12, 2002
Version 2.31

Operating Systems

Operating Systems Windows 95, Windows 2000, Windows 98, Windows Me, Windows, Windows XP, Windows NT
Additional Requirements Windows (all)


Total Downloads 23,163
Downloads Last Week 0
Report Software

Related Software

Bizagi Modeler

Bizagi Modeler

Microsoft OneNote

Free to try
Microsoft OneNote

Workflow Designer

Workflow Designer

Instant Quote Professional

Free to try
Instant Quote Professional

Best VPN Services for 2021

Best for privacy

3 months free with 1-year plan

Best for customer support

$39.99 for the first 12 months

Best for zero logs

$4.87.99/months for a 1-year plan

Best money-back guarantee

$2.99/months for a 3-year plan

User Reviews

5 User Votes
5 Star
4 Star
3 Star
2 Star
1 Star