TCS FORE - our process maturity assessment and transformation methodology - objectively assesses the current process state and then targets establishing the To-Be state. We do so by establishing the current process maturity baseline, identifying the target performance using standard benchmarks and recommending & implementing a roadmap to achieve the same.
The TCS FORE process maturity evaluates the organizational and process goals across 4 maturity levels.
Level 1 corresponds to the current / present state of processes & systems and where they just meet basic operating requirements.
Level 4 propels the processes towards excellence by leveraging best practices. Each level is measured in terms of goals at both an organizational level and at a process level.
Over 60% faster time-to-market resulting in higher market share
Improved customer experience leading to higher retention and loyalty
Predictable cost of operations through scalable technology and processing environment
Joint discovery of process maturity with the customer and co-transformation to achieve higher process maturity
Partnering with clients to improve business processes in multiple shared service centres spread across various continents
Up to 45% reduction in overall cost of operations through process harmonization, technology rationalization and people consolidation.
Increased Straight Through Processing, up to 30% elimination of manual effort and up to 70% improvement in productivity due to streamlined and standardized processes