* Make payments on your account if you pay via Direct Debit or Cash / Cheque.
* Manage debit and credit cards on your account
* Any card already saved will be available to use when making a payment
The EDF Energy app makes it easier to manage your energy account on the go.
- Log in using the same details as your online home or business account - so there's no need to remember multiple passwords, with the 'remember me' functionality.
- Make payments to your account balance
- Store Debit and Credit cards
- Live Chat - get immediate answers to your questions from an EDF Energy advisor 24/7.
- Give us meter readings - so you only pay for what you use.
- View detailed account information including your account balance, your Direct Debit (including requests to increase or decrease), your last prepayment top-up and your tariff details.
- Our latest Blue+Price Promise tariff comes with the reassurance of always being able to check you wouldn't be better off elsewhere via the EDF Energy app.
- Check the progress of your switch to EDF Energy if you just joined us.
- Find your nearest prepayment outlets (PayPoint, Payzone and Post Office) and see which facilities are offered along with opening times. Request a replacement prepayment key or card if you've lost or damaged your current one.
For residential customers, we have removed the ability to send us a message via email, however you can still ask us a question via our live chat service within the app. We have also updated our telephone numbers.