Join or Sign In

Sign in to add and modify your software

Continue with Facebook Continue with email

By joining Download.com, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy.

Developer's Description

Deskun is a help desk and task management software that works within the Gmail interface. Coming in a form of Google Chrome extension, this ticket system allows users to enhance Gmail and G Suite interface and customizes it according to company needs. Deskun is targeted at small businesses, startups, freelancers, and medium-sized companies in different industries that have a stable flow of incoming inquiries. It can be used as a help desk for email customer support, or as a task management solution. Deskun uses slight changes to the Gmail user interface to create a customized solution for businesses by adding new properties: Tickets, Projects, and Queues.

Help desk tickets can be assigned to responsible support agents automatically, or manually, and action history ensures full transparency. With Deskun, users can create separate Queues for specific customer requests, and sort requests with filters. Features that enable top quality customer support are automated replies, delegation, message templates, notes for internal collaboration, and collision detection.

For task management, users create Tickets with checklists (subtasks), then add deadlines, statuses, priorities, and assign responsibility for each step. Once a task is set, managers can view timestamps on viewing, changes, shifts in priority, and deadline completion. Furthermore, Deskun provides free unlimited features for Gmail, such as email tracking, email scheduling, snooze and message templates.

Full Specifications

What's new in version 1.2.0.4

General

Release June 15, 2017
Date Added June 14, 2017
Version 1.2.0.4

Operating Systems

Operating Systems Webware
Additional Requirements None

Popularity

Total Downloads 63
Downloads Last Week 2
Report Software

Related Software

Supremo

Free
Supremo

Free Queue Manager

Free
Free Queue Manager

Ticker Tape

Free to try
Ticker Tape

EasyDesk Helpdesk

Free to try
EasyDesk Helpdesk

Best VPN Services for 2021

Best for privacy

3 months free with 1-year plan

Best for customer support

$39.99 for the first 12 months

Best for zero logs

$4.87.99/months for a 1-year plan

Best money-back guarantee

$2.99/months for a 3-year plan