Help desk tickets can be assigned to responsible support agents automatically, or manually, and action history ensures full transparency. With Deskun, users can create separate Queues for specific customer requests, and sort requests with filters. Features that enable top quality customer support are automated replies, delegation, message templates, notes for internal collaboration, and collision detection.
For task management, users create Tickets with checklists (subtasks), then add deadlines, statuses, priorities, and assign responsibility for each step. Once a task is set, managers can view timestamps on viewing, changes, shifts in priority, and deadline completion. Furthermore, Deskun provides free unlimited features for Gmail, such as email tracking, email scheduling, snooze and message templates.