Customer Portal (CP) for Android
Key Details of Customer Portal (CP)
- CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA...
- Last updated on 11/2/2019
- There have been 6 updates
- Virus scan status:
Clean (it's extremely likely that this software program is clean)
Developer's Description
CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.
Key Features/benefits
Charts for Volume Trending and SLA trending and productivity
Engagement management Issue management, MOM, escalations, customer feedback
Team charter, roles and responsibilities, training plan and tracker
Provides role based access at the various engagement levels
Seamlessly integrates and pulls data from other business applications
Visibility to real time information, status and health of the engagement
Business decisions powered through the readily available volume & SLA trending and productivity reports
Transparent metrics reporting and process management
Helps improve customer satisfaction due to timely reporting and communication
