Join or Sign In

Sign in to add and modify your software

Continue with email

By joining Download.com, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy.

Comstice Mobile Agent for Android

By Comstice Free

Developer's Description

Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.

Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.

Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.

Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.

Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.

Full Specifications

What's new in version 1.0.28


Release December 11, 2019
Date Added December 11, 2019
Version 1.0.28

Operating Systems

Operating Systems Android
Additional Requirements Requires Android 5.0 and up


Total Downloads 1
Downloads Last Week 0
Report Software

Related Apps

Microsoft Authenticator

Microsoft Authenticator

Indeed Job Search

Indeed Job Search

Vault-Hide SMS,Pics & Videos,App Lock, Free backup

Vault-Hide SMS,Pics & Videos,App Lock, Free backup

LinkedIn SlideShare

LinkedIn SlideShare

Best VPN Services for 2021

Best for privacy

3 months free with 1-year plan

Best for customer support

$39.99 for the first 12 months

Best for zero logs

$4.87.99/months for a 1-year plan

Best money-back guarantee

$2.99/months for a 3-year plan