Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and e-mail. To configure the live chat for your website, you must have a Casengo account.
You can monitor, record and manage incoming and outgoing communications across email, chat, phone and twitter. When a case goes green, pull out your best lines for real-time chat with a personal touch. Don't let your smooth talking get in the way of super-fast query handling - simply add macros (canned responses) and you're halfway there. Add a note, give it a label, define the priority and update the status. Now you're really managing customer inquiries intelligently.