Several times the customers want to cancel the order while shopping online. Some merchants may want to let their customers cancel their orders directly from their account area. Giving the ability to customers to cancel their orders by themselves means that conditions and limitations must be taken into account. Cancel Order By Customer extension gives the most flexible way to your customers to cancel orders from the front side under my account section. Additionally, it allows a customer to add comments in a confirmation popup, this helps admin to know the exact reason for order cancellation and thus admin can improve lacking areas
When each order has been cancelled, there will be automatically an update email sent to notify admins, so that admin can easily know and manage. The extension supports admins to customize form header text, button text, cancel order note etc. from a backend configurations. The store owner can set a custom email template from admin side for cancel order. Moreover, with various setup emails features: e-mail sender, e-mail receiver and e-mail template, store owners can totally control cancelled orders, easily differentiate these kinds of orders from others. This will definitely enhance customer shopping experience.