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Brand Embassy for Webware

By Brand Embassy Free to try
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Developer's Description

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy's routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.

Full Specifications

What's new in version 3.0

General

Release August 18, 2015
Date Added August 18, 2015
Version 3.0

Operating Systems

Operating Systems Webware
Additional Requirements None

Popularity

Total Downloads 31
Downloads Last Week 0
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