The download button opens the iTunes App Store, where you
may continue the download process. You must have iTunes installed with an
active iTunes account in order to download and install the software. This
download may not be available in some countries.
From Bomgar Corporation:
With the Bomgar iOS Rep Console, IT support technicians are able to remotely support desktops, laptops, or servers, allowing them to: Initiate a remote support session from an iOS device without requiring pre-installed software. View a customers or employees screen and control their mouse and keyboard. Work on multiple sessions simultaneously. Chat with end-users and other reps within a session. Invite other reps into a session to collaborate and resolve issues.Note: The Bomgar iOS Rep Console works with existing Bomgar Remote Support installations, version 14.3 or above, that have trusted CA-signed certificates.
Use 3D Touch with the iPhone 6s and 6s Plus to start sessions faster and support multiple sessions more efficiently. Use Touch ID to protect saved credentials. For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts. Bug fixes & performance improvements.