BMC Track-It logo

BMC Track-It

By BMC Software Free to try
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Developer's Description

Track-It 2019 help desk software is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. Track-It 2019 is a complete IT help desk & powerful integrated IT asset management tool at an affordable price. At the heart of Track-It is the Help Desk, which provides you with a view of your incidents, problems and change requests.

Track-It helps automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before. Track-It is also more than just help desk software. It's a single integrated suite for IT end point management offering Help Desk, Automated Asset Discovery, Asset Auditing, Patch Management, Software Deployment, Mobile Device Management, Remote Control, Bar-code scanning for physical inventory, end-user satisfaction survey, Active Directory User Importing and Authentication, Change Management, Software License Management, Knowledge Management, End-user self service web portal, IT Purchasing, customizable Dashboards with drill down and custom Reports for metrics analysis and reporting.

Track-It is accessible via a cross browser web based client or mobile device interface application which supports iOS and Android devices. With Track-It IT help desk software, you will feel confident in your ability to improve customer service, decrease response and resolution times and lower your IT costs.

Full Specifications

What's new in version 2019 R1

Version 2019 R1:
  • Redesigned web interface
  • Complete end point management
  • Network Discovery
  • Patch Management
  • Software Deployment
  • Compliance Management
  • Mobile Device Management
  • Remote Control
  • Customizable Dashboards and Reports
  • Mobile apps for iOS and Android devices
  • Scheduled Reports
  • Public/private Knowledge Base
  • Scheduled work-orders
  • Stop the Clock
  • Time Tracking
  • SLAs
  • REST Web Services
  • Disconnected Audit
  • E-mail to ticket


Release April 21, 2019
Date Added April 21, 2019
Version 2019 R1

Operating Systems

Operating Systems Windows 10, Windows 8, Windows, Windows Server 2008, Windows 7
Additional Requirements None


Total Downloads 138,951
Downloads Last Week 1
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