Aspect Workforce Management Mobile provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statics "on the go".Agent Functionality:View individual agent schedule dataView existing and add new Workforce Management Exception RequestsView personal account balance dataView agent productivity staticsAbility to receive push notifications on Workforce Management events*If enabled through Workforce Management Notification ServerSupervisor Functionality:View individual agent schedule dataView team schedule dataView existing and add new Workforce Management Exception RequestsView intra-day performance statisticsSend notifications to an individual agent or an entire team of agentsAbility to receive push notifications on Workforce Management Events*If enabled through Workforce Management Notification ServerThe Enterprise Edition includes the ability to receive and immediately take action on critical notifications from Aspect EQ Inform. These notifications include Overtime, Voluntary Time Off and Broadcast notifications. Additional services and installation required for this functionality.Recent changes:productionContent rating: Everyone
What's new in version 0.0.2
ReleaseSeptember 10, 2015
Date AddedSeptember 10, 2015
Additional RequirementsCompatible with 2.3.3 and above.