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How we test files on Download.com


HOW WE TEST FOR MALWARE

Every time a new file is submitted to Download.com through Upload.com, it is scanned multiple times to ensure it is virus-free and complies with our Principles of Quality. If one of the tools we use determines that a virus or malware component exists in the application, we will decline it for listing in our download library.

We carefully select our scanning software from the most trusted and credible industry-standard applications provided by well-known experts in the anti-malware field. These applications currently include, but are not limited to, Norton Antivirus, Microsoft AntiSpyware, Webroot Spy Sweeper, Lavasoft Ad-Aware, and PC Tools - Spyware Doctor. If you would like more information about the methodology these companies use for determining what is malware, you should feel free to contact them directly.

As of 4/27/2005, we removed all products from Download.com that were identified as containing any form of malware. The process eliminated well over 600 products from our library. Despite our vigilance, we can't guarantee that our library is 100% malware-free. If you find a program on Download.com that contains a virus or malware, please let us know and we will investigate your claim and take action as appropriate.

For more information on these issues, including instructions for how to report them, please visit the following resource:

Help with malware & viruses...



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