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HELP & SETTINGS

Help Using Software


Need help installing or using your software? You will want to contact the product publisher.

As a reminder, Download.com does not create or support the software listed on our site. Instead, we provide an online library, Download.com, where people can go to discover legal safe downloads, and get credible information about new software updates as they become available. We can help with download issues, but for everything else, please keep reading.


SOFTWARE SUPPORT

If you need help using software you have downloaded from our site, we recommend contacting the product publisher. They can help you with:

  • installation issues
  • troubleshooting errors
  • general questions about a program
  • compatibility issues
  • billing questions
  • cancellations

CONTACT INFORMATION

To find contact information for a publisher, please follow these steps:

  1. Go to the Download.com product page for the software in question and scroll down to the "Publisher's Description" section of the page.
  2. There, you will see the company name listed as a blue link that you can click to go to the publisher's profile page. Click the link.
  3. On the publisher's profile page, between the company description and the publisher's list of products, you will usually find a link to the publisher's web site, and often a link to their support site as well -- plus any other contact information they have provided (such as phone number or email address).


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