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BUT I WAS BILLED

If you are having a billing issue with a product you downloaded from our site, please check your credit card billing statement for the contact information of the company that charged you. All companies are required by law to provide contact information such as an email address or phone number to credit card providers. You can also look for their contact information in any e-mail receipt they may have sent. It is always a good idea to check your spam or junk mail folder in case any such email was diverted there.

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If you are still unable to locate contact information or unable to get a response from the company that charged you, we recommend that you contact your credit card company immediately for customer support and further assistance. As a rule of thumb, never give your credit card information to a company before you are able to try their services or downloadable products for free.


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