From Service Management Group, Inc. SMG:
For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG (Service Management Group) is a global, technology-enabled market research firm that helps multi-unit restaurants, retailers and service providers connect with customers and employees. Using feedback and behavioral data, SMG uncovers insights that help brands make improvements to increase loyalty and drive financial performance. SMG partners with more than 325 brands to collect and evaluate 150 million surveys annually, in 50 languages across 125 countries.