jAlbum

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CNET Editors' Rating 5.0 stars

Spectacular

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out of 167 user reviews

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  • 1.0 stars

    "Very bad web site in terms of support - poor poor poor"

    July 24, 2012  |   By hbofinger

    Pros

    Package may be good - but their own web site is not!

    Cons

    Decided to buy their "Pro" version. They asked to set up user account,provide email, and create password. Then I purchase, paid the $39. To activate my account, I had to quick reply on a confirmation email I never received. So I figured I might have sent a wrong email address (they did not require a re-type of the email address). But now it turns out I cannot get support without being logged in, which I can't because I could not confirm using the email I never received. In addition, I can't activate the paid-for product. THERE IS NOT EVEN A HELP EMAIL ADDRESS PUBLICLY AVAILABLE.

    Summary

    I would not use them until they improve their web site. Once you actually paid, you should be treated like a client, not like someone who needs to be "verified". This stinks!

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