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0 out of 1 people found this review helpful
1 stars
Version: iRescue [NTFS] 3.3.200
"Only works in limited cases - beware"
Pros: I had an archive drive that died and wanted to recover the data. This program sounded good and after talking on the phone with someone at the company was instructed to purchase the iRescue software for $39.95
Cons: After running the purchased software and seeing it didn't work as described I recontacted company and was told it wouldn't work on my drive given the circumstances (which were the same as when I originally called).
Summary: Product did not work as described. I was charged the $39.95 anyway by the company. Upon reviewing my credit card statement I saw they charged me 2 other unauthorized charges which I am disputing. Not a reputable company and suggest you avoid them at all costs.
Updated on May 27, 2009DO NOT BUY
Updated on May 27, 2009I REPEAT....DO NOT BUY THIS PRODUCT
- 1 reply to this review
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Unfair review! DIY DataRecovery does not offer phone support. So, who ever it was he talked to, it wasn't us. We do not 'instruct' people to buy anything. We deliver support through email or our support forum. If he talked to someone on the phone, he must have talked to DigitalRiver our payment processor/ reseller. These people are not qualified to deliver technical support, they have no indepth knowledge of our software.
Also, for iRescue there is a money back policy. All we ask, is ONE chance to trouble shoot an issue. If we can't make it work we will refund.
This person NEVER spoke to us (DIY DataRecovery), this review is so unfair. I will consider removing all our products from download.com because of this unfair review system.
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