Date Added:Jul. 10, 2015
Price:Free to try; $14.13 to buy
Downloads Last Week:2
Product ranking:#38 in E-mail Software
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out of 12 votes
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I dont see any pros with this application.
the worst customer service I have encountered!!! They would charge you once you get your credit card and details on ur free trial!!!
Stay away from using this, even though it is free!!!
DONT WASTE YOUR TIME WITH THIS!!!! WORST CUSTOMER SERVICE, IT IS OWNED BY INDIANS SO DONT EXPECT CUSTOMER SERVICE!!!
Work for XP but fax don't work for windows 7.....plan to cancel
I loved it for a minute, but it was a bit expensive to have for $16.95 a month when we only used it a few key times a year.
Liked the convenience. AWFUL, AWFUL,AWFUL customer Service!
I called to cancel our month-to-month plan (which was unlimited receiving & sending faxes). Our company has been struggling I explained to her, money is tight & we have only been using intermittently. The Customer Service Rep offered a yearly rate of $50 a month to keep me from cancelling. Sounded great. She failed to tell me, even hint, that it was a different plan that only allowed receiving up to 30 faxes a month. If we sent faxes they would cost about $5 or $10 a page. Which I found out after the fact when Efax charged my account $10. Efax has a strict "no refund" policy no matter how grossly negligent the rep was. I felt as if they PURPOSELY WITHHELD INFORMATION just to make a buck! This seems like such gross negligence that I will probably go to the BBB with this & any other format I can think of!
The fact is they did said me an e-mail confirming the "change". I did not look at the email before sending a fax. This part was my fault. However, where in the HELL is the CUSTOMER SERVICE in this? The rep never hinted that ANYTHING was different or I would have rushed to my email. I even DIRECTLY ASKED if there was anything different besides the price in changing from month-to-month & going to a yearly plan..She said "No". After I called about why I was being charged $10, I talked to a supervisor who was going to cancel my subscription but refuse to refund my money. Really? Really? You'll cancel my account & keep that money? Where is that Customer Service at all!
I am not racist but the call center was foreign & heavy accents. Hard to understand the thick accents and I had to constantly ask them to repeat themselves. This only adds to the frustrations. I will Not promote their service, and I will demote EFAX continuously, every chance I get, what a CRAPPY CUSTOMER SERVICE company Efax is. They obviously are all about TAKING MONEY and not worried about keeping customers.
Reply by maxjammer on February 22, 2012
Wow! Thanks for posting this. I appreciate it. Based on everything else that I had been able to survey on the internet, I had practically convinced myself that my doctor's small office should go with eFax.
Suffice it to say that I am no longer convinced at all!
To me, just about ALL mistakes are "forgivable" ... except for bad customer service. As much as I can't stand dealing with Dell Computer Customer Service, for example, I at least can convince myself that the human being on the other end of the phone is trying their best. I always get that feeling. Whatever is going wrong is not directly their fault.
But this person that fed you a bunch of "not-quite-lies" should be working for one of the major cellular providers or for a used car dealership. Wow!
n/a didn't stay long enough to find the pros
download and purchase, no free trial
you have to download then chat online with rep so they can confirm if there is a free trial (???) I wasted twenty minutes for nothing. I want to try products and keep only the ones I really think are good. This one I didn't stay long enough, just the first impression is terrible.
Good if -- and that is a big IF -- it works
Maximum file size is 10MB. If you have a lot of pages or need to send something in high resolution its an issue. I have experienced numerous error messages in sending faxes over the past 2 months. This is not convenient.
I'd used the product to receive faxes in the past and send a few too. However, when I signed up for service this year I've had a number of issues and the bottom line for me is that I can't trust the service anymore.
1) There seemed to be a number of times where the service was down temporarily. When I received emails from tech support they acknowledged the issue but said:" we would be unable to predict an exact date by which the service could be functional."
2) Faxes I sent around the time I had the technical issues "went through" per eFax, but only 1 of 11 faxes I sent to my insurance company Anthem Blue Cross went through. -- I only found this out after I called them because I had not received reimbursement. They could only locate 1 of the 11 faxes I sent to them. -- This seems improbably and I don't trust that the faxes eFax claims we through actually went through.
3) I thought eFax would be inexpensive and convenient. I not only paid for a few months of service, but now have to pay someone else to send everything that eFax says were sent and this has been anything but convenient.
I canceled my service and am heading out to re-fax everything using a landline service. I won't use or recommend eFax again.
For the rare instances I need to fax something, this has come in real handy. Easy to use.
You can't send yourself a copy so make sure you know what you are sending.
Recommend service; it is easy to use whether the once-in-a-blue-moon faxer like I am or someone that needs one all the time.
Easy to use. We get the faxes in PDF.
Nothing . .
Once downloaded it comes up automatically when you get a fax.. Easy to use for refaxing stuff and you don't need another piece of equipment on your desk. Efax and Efax messenger are FLAWLESS....
I can't think of anything wrong..
It never worked. How can I find anything positive from that.
It never really worked.
Efax gave me one number based on their free service. It would never work correctly. They then, after the free trial was over, switched me over to the Efax Plus, but never gave me the new number. They did, on the other hand, bill me for it. When I brought this to their attention and asked for a refund, they refused, even though the customer service representative himself couldn't find the Efax Plus number. The only way they could even trace that I had an account was via my credit card number. Their final reason for refusing the refund was because I had received 3 faxes in my "inbox". Even though they were SPAM faxes, it counted as far as they were concerned. If you are even THINKING about using them, watch them like hawks since clearly service was of lower priority that scrapping for pennies.
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|Publisher||j2 Global Communications|
|Publisher web site||http://www.j2global.com|
|Release Date||July 10, 2015|
|Date Added||July 10, 2015|
|Operating Systems||Windows XP/Vista/7|
|Downloads Last Week||2|
|License Model||Free to try|