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November 5, 2009 9:00 AM PST

Troubleshoot Windows 7 upgrade woes

by Dennis O'Reilly
  • 17 comments

The consensus of experts is that Windows 7 is the best operating system Microsoft has ever released. I managed to perform a clean install of Windows 7 Ultimate on an XP PC with no problems whatsoever, but not all Windows 7 upgrades go so smoothly.

In fact, I was getting ready to install Windows 7 Home Premium on a blank partition of my Sony Vaio laptop so I could dual-boot Vista and Win7 but was scared off by a handful of reports of serious upgrade problems. Call me chicken, but I count on my notebook PC and don't want to risk breaking it. (And besides, I don't dislike Vista near as much as many other people do.)

Some veteran PC users postpone upgrading to a new Windows version until the first service pack is released. Unfortunately, service packs often cause problems of their own. Back in 2008, glitches with Vista SP1 caused Microsoft to offer free support, as Suzanne Tindal reported. Microsoft provides the System Update Readiness Tool designed to resolve update problems for Vista, Windows Server 2008, and Windows 7.

You can minimize the chances that you'll encounter upgrade woes by doing two things beforehand: back up your data and save the Windows 7 drivers for your hardware to a removable medium. This applies whether you're doing an in-place upgrade (which preserves your data and settings) or a clean install (which wipes out the current Windows installation).

That's the theory, anyway. There's no guarantee that the official Windows 7 drivers will work without a hitch on your system. Paul Mah of the IT Business Edge reports success rolling back to the Vista driver for a device that balked under Windows 7.

Some Vista users fall into an infinite loop when attempting to install the Windows 7 upgrade. Microsoft provides a Fix-it for the problem on its Support site. Seth Rosenblatt describes in the CNET Download Blog two Win7 upgrade gotchas to avoid.

Microsoft's guide to upgrading to Windows 7 relies on the Easy Transfer wizard, but ZDNet UK's Adrian Bridgwater points out the risks of trusting your data and software settings to an automated process that can be "easy" to derail. (The wizard doesn't bring over the applications themselves, which have to be reinstalled separately.)

I may eventually upgrade my Vista notebook to Windows 7—probably long before Win7 SP1—but only after the early adopters have cleared a path.

Originally posted at Workers' Edge
Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET blog Network, and is not an employee of CNET.
October 27, 2009 5:45 PM PDT

LapLink transfers your full system to Windows 7

by Seth Rosenblatt
  • 6 comments

One of the biggest frustrations for most people upgrading their systems to Windows 7 is that what Microsoft calls a "custom upgrade" is nothing less than a full system install. Some Windows Vista users won't have to reinstall their programs after upgrading, but many will and all Windows XP users will, too. Here's where LapLink's PCmover Windows 7 Upgrade Assistant steps in.

PCmover Windows 7 Upgrade Assistant will transfer most of your programs, settings, and files, but it will take a several hours.

(Credit: LapLink)

For $30, LapLink will pack up your programs, settings, and data, store them as you upgrade to Windows 7, and then reinstall them using its proprietary VAN file format. The process is simple, says LapLink: install and run the upgrade assistant, upgrade to Windows 7, then reinstall PCmover and restore your programs and settings.

While that's the gist of the process, it's not quite as simple. Reading LapLink's Quick Start PDF guide (PDF download) is a must. PCmover requires 200 MB of hard disk space in addition to the 16 GB that Windows 7 will need, and you'll probably have to reboot your computer. If you don't regularly run your antivirus program, you'll need to do that, and it's a good idea to run your defragger as well. Users will need to turn off their screensavers and power management options should all be set to Never. If the computer hibernates or goes to sleep during the upgrade, it will damage the process.

The guide recommends using the Windows Task Scheduler to make sure that all scheduled tasks and programs have been disabled, and warns that you should disable your security programs. If you're not comfortable performing this kind of maintenance on your computer, PCmover is definitely not for you. ... Read more

The following product mentioned is available.

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View the latest prices for Laplink PCmover Windows 7 Upgrade Assistant

Originally posted at Windows 7 Insider

October 27, 2009 1:40 PM PDT

Results of the Windows 7 upgrade poll

by Seth Rosenblatt
  • 94 comments

Over the weekend, CNET ran an unscientific poll inquiring about the level of difficulty in your Windows 7 upgrade experience, and the response we received was undoubtedly strong. Nearly 11,000 people voted, and more than 50 percent of you said your Windows 7 upgrade experience was as easy as pie. (And who doesn't love pie?)

We asked people to rate their upgrade experience from one to five, with one being the easiest and five being the hardest. A total of 5,492 people evaluated the upgrade experience as a one, but the second-most popular answer, at 16 percent, was five, indicating an unnecessarily hard upgrade. Sticking with the pie analogy, that's basically having to do all the cleaning up without getting to eat any.

The third-most popular answer was two, indicating a fairly easy but not flawless upgrade process for 14 percent of voters. The three answer garnered 8 percent of the vote, with 927 votes, and four scored 809 votes, for 7 percent.

Combining the two extremes, then, we can see that more than two-thirds of voters said upgrading was easy or fairly easy, while less than a quarter said the process was hard or unnecessarily difficult. Compared to what most people remember from their Vista experience, that's a dramatic, if anecdotal, change.

If you're planning on upgrading but haven't yet, there are several tools and links that Microsoft has provided to make the change easier. Microsoft has published guides to upgrading from XP to Windows 7 and from Vista to Windows 7, and it has also rounded up its upgrade and installation FAQs onto one convenient page.

The Windows 7 Upgrade Advisor is a useful tool for evaluating your current hardware situation, and it gives you a "Windows experience" rating so you can decide whether it can handle Windows 7 before you buy. Windows Easy Transfer will help most users migrate their files and settings, though there have been reports of not all settings getting moved smoothly. It won't migrate programs.

Originally posted at Windows 7 Insider

October 23, 2009 5:00 PM PDT

Rate your Windows 7 upgrade experience

by Seth Rosenblatt
  • 142 comments

Last weekend we ran a casual, unscientific poll asking what your plans were for Windows 7. It closed Monday morning, but because of the overwhelming response, we decided to reopen it until today. Out of the 13,108 readers who voted, 59 percent (7,669) of you said that you were going to upgrade from Windows XP or Vista to Windows 7.

So, for those of you who are upgrading an older version of Windows to Windows 7 this weekend, we'd like you to rank your experience for us in a new poll posted below. Please share both your horror stories and your tales of easy installation in the comments. The new poll will close Monday afternoon at 5:00 p.m. Pacific time.

The remaining results from previous poll were mostly unsurprising. Fourteen percent, or 1,856 voters, said that they were planning on buying a new computer with Windows 7 already installed. Slightly more of you, 2,146 respondents (16 percent), said they had no plans to change computers or upgrade at the moment. A small but not insignificant percentage, 865 voters, said that they were going to switch to a Mac or a Linux computer.

After we reopened the poll on Monday afternoon, we added two questions by popular demand. Less than one percent of voters said they were going to switch from a Mac or Linux computer to Windows 7, while 454 people (3 percent) said that they already had a Mac or Linux computer and were planning on also using Windows 7.

What these numbers confirmed is that a majority of current Windows users will be upgrading current systems, meaning that most people not only believe that their hardware can adequately run Windows 7, but also that they can comfortably perform the upgrade themselves. However, sizable minorities will either be buying Windows 7 fresh or ignoring it entirely, while a tiny group will be using it as an excuse to abandon ship.

Originally posted at Windows 7 Insider

October 21, 2009 12:52 PM PDT

Upgrade Windows Vista to Windows 7

by Tom Merritt
  • 28 comments

If you're upgrading from Windows Vista to Windows 7 it should be a fairly easy install. You can do what's called an in-place upgrade as long you install the same version of Windows 7 as you have of Vista.

For instance, if you have Windows Vista Home premium you can upgrade to Windows 7 Home Premium. You can also go from Vista Business to Windows 7 Professional, and from Vista Ultimate to 7 Ultimate. Any other upgrade, like Vista Home Premium to Windows 7 Professional, will require a clean install. That means you can't just turn Vista into 7. You have to export all your data, erase the hard drive, and then reinstall all your applications and data. A lot of computer experts think you should do a clean install anyway, just to make sure your machine runs better.

See our video for upgrading XP to Windows 7 for that process.

But if you're lucky enough to be able to do an in-place upgrade and want to, here's what you do.

... Read more
Originally posted at CNET TV

October 16, 2009 1:07 PM PDT

Upgrade Windows XP to Windows 7

by Tom Merritt
  • 38 comments

Many of you did not upgrade from Windows XP to Windows Vista, but are planning to upgrade to Windows 7. How dare you leave the Microsoft upgrade path? As a punishment, you can't upgrade directly from XP to 7; you have to do what's called a clean install, which means you have to jump through some hoops to keep your old data and programs.

Not to worry, we'll show you a couple ways to deal with the pain of installing Windows 7 on your XP machine. And afterward, Microsoft will forgive you your trespasses. Maybe.

Before you start, do these three things.

1. Run the Windows 7 upgrade adviser. It will let you know if your computer can handle any version of Windows 7.

2. Check the Windows 7 compatibility center. This is different than the upgrade adviser. It will tell you if you need to update your drivers or apps to make them work in 7.

3. Make a copy of your hard drive, just in case things go horribly wrong. I recommend using Macrium Reflect; it's a free download available from Download.com.

OK, now you're ready to upgrade.

... Read more
Originally posted at CNET TV

October 15, 2009 2:20 PM PDT

The Real Deal 183: All about Windows 7

by Tom Merritt
  • 22 comments

CNET Download.com's Seth Rosenblatt joins the Real Deal to answer all your questions about Windows 7 so you can be prepared for October 22.

Listen now: Download today's podcast



Subscribe with iTunes (audio)
Subscribe with iTunes (video)
Subscribe with RSS (audio)
Subscribe with RSS (video)

... Read more
Originally posted at The Real Deal Podcast

July 24, 2009 9:00 AM PDT

Plan way, way ahead with Windows 7 Upgrade Advisor

by Dennis O'Reilly
  • 25 comments

Windows 7 is still three months away, but Microsoft has already cranked up the marketing machine with the Windows 7 Upgrade Advisor. Before you take the little bit of time and trouble to download the 6.2MB file and let Microsoft scan your PC, be sure to visit the official Upgrade Advisor page.

There you will see Microsoft assert that if your system runs Vista, it will run Windows 7, "in general." Another blanket recommendation from the company is that if you're currently using Windows XP, you should buy a new PC with Windows 7 preinstalled. Microsoft even offers links to a shopping helper and lists of Windows 7-ready systems.

Well, so much for running the Upgrade Advisor. Out of curiosity, I ran the advisor on my 4-month-old 64-bit Vista Home Premium notebook. First, I made sure all the machine's peripherals were plugged in. After only a few minutes, I was informed that I could do an in-place upgrade to Windows 7 Home Premium or Ultimate. (You'll find information about the various versions of Windows 7 on Microsoft's site.) ... Read more

Originally posted at Workers' Edge
Dennis O'Reilly has covered PCs and other technologies in print and online since 1985. Along with more than a decade as editor for Ziff-Davis's Computer Select, Dennis edited PC World's award-winning Here's How section for more than seven years. He is a member of the CNET blog Network, and is not an employee of CNET.

July 6, 2009 6:24 AM PDT

How to get the Windows 7 upgrade for free

by Rick Broida
  • 59 comments

Preorder two copies of the Windows 7 upgrade, then sell one later to recoup all your costs.

(Credit: Microsoft)

By now you've undoubtedly heard the news: Until July 11 (or while supplies last), you can preorder the Windows 7 Home Premium Upgrade for $49.99.

After the deal expires, that same upgrade will cost you $119.99. Needless to say, if you're interested in Windows 7, now's the time to buy.

My advice: buy two. Then, after Windows 7 ships (on October 22), turn around and sell your spare copy for $100. Obviously that's $20 less than the list price, meaning you should have no trouble moving it on eBay, Craigslist, or wherever.

At the same time, you recoup 100 percent of your investment and get Windows 7 to boot (literally).

Risky? A gamble? Perhaps, but to this day upgrade copies of Vista are selling on eBay for $100 and more. And that's two years later. The only real downside is that you're out $100 for about four months. Worth it? Let me know in the comments.

In the meantime, keep in mind that if you're a Windows XP user, there's no automated way to upgrade your system to Windows 7--not without wiping your hard drive. (Vista users, however, can upgrade directly.)

That means you'll need to back up your drivers, data, and the like, install Windows 7, restore your stuff, reinstall your applications, etc. It's a hassle, but in the end you'll have an outta-the-box-fast PC with a spiffy new OS.

And a free one at that.

Originally posted at The Cheapskate
Rick Broida, a technology writer for nearly 20 years, is the author of more than a dozen books. In addition to writing CNET's The Cheapskate blog, he oversees BNET's Business Hacks. Rick is a member of the CNET Blog Network and is not an employee of CBS Interactive. Disclosure. Deals found on The Cheapskate are subject to availability, expiration, and other terms determined by sellers. Follow Rick on Twitter at cheapskateblog.

June 30, 2009 4:00 AM PDT

FAQ: Making sense of Windows 7 upgrade options

by Ina Fried
  • 97 comments

While it's true Windows 7 doesn't arrive on retail shelves and new PCs until October, Microsoft has announced two programs designed to give a head start to those who know they want the new operating system.

The Windows Upgrade Option, which runs through early next year, allows those buying a new Vista PC to get a free copy of Windows 7 after it hits shelves in October. The other program, which runs only through July 11, allows Windows XP and Vista users to pre-order a copy of Windows 7 Home Premium for $49 or Windows 7 Professional for $99.

(Credit: Microsoft)

In the following question-and-answer post, CNET News' Ina Fried walks you through both programs.

Who qualifies for the pre-order program?
All those who are running Windows XP or Windows Vista on their system, and whose PC is capable of running Windows 7, can upgrade that machine to Windows 7 Home Premium or Windows 7 Professional using the Windows pre-order program. However, the program is limited in both time (it runs through July 11 in the U.S.) and in terms of how many copies Microsoft will sell, although the company has not said what that limit is exactly.

Can I buy one of the upgrades if I am running Windows Vista Ultimate?
A lot of folks have been asking this since Microsoft isn't offering a discounted way to buy Windows 7 Ultimate. The answer is yes, one can buy an upgrade. However, any time one moves "down" in editions as part of an upgrade, it requires a clean installation of the operating system.

Will I get both 32-bit and 64-bit versions of the operating system?
Yes, although moving from a 32-bit version to a 64-bit version (or vice-versa) also requires a clean installation of the operating system.

How does the Windows 7 Upgrade Option program work?
Microsoft's other program, aimed at new PC buyers, gives those who buy certain Vista machines between June 26 and the end of January the ability to get a free copy of Windows 7.

The update will be provided after Windows 7 ships on October 22. Different partners are handling it different ways, with some offering the upgrade on DVD, others via download, and some PC makers offering both means.

Is it really free?
Well, Microsoft says it isn't charging the computer makers or retailers, though in some cases the PC makers themselves are tacking on a shipping and handling charge for mailing the updates.

Do all Vista PCs qualify?
No. In general, PCs with Vista Home Premium, Vista Business, or Vista Ultimate will qualify for the program. Buyers should check with their retailer or PC maker beforehand to make sure the PC is among those that qualify.

Many of the PC makers have posted more information on their Web site, including Acer, Asus, Dell, Emachines, Fujitsu, Gateway, Hewlett-Packard, Lenovo, Sony and Toshiba.

What about Netbooks?
A few Netbooks may qualify if they were running Windows Vista Business or Windows Vista Home Premium. Microsoft is still looking at options for how folks running those systems will be able to load the operating system onto their machines, which don't have CD or DVD drives. (Netbooks running Windows XP, like other XP machines, can use an upgrade version of Windows 7, though users will have to do a clean installation of the operating system.)

Is there a limit to how many computers qualify for the update program?
Yes, the program covers a maximum of 25 PCs for an organization. Microsoft says the program is designed for consumers and small businesses and notes the limit of five machines under a similar program with Windows Vista has been lifted.

Gartner analyst Michael Silver said that big businesses should press computer makers to extend the upgrade to cover any large orders between now and when Windows 7 ships. Otherwise, the only way for businesses to be covered is to purchase one of Microsoft's volume licensing programs for Windows, such as Software Assurance.

"Microsoft is encouraging organizations to buy (Software Assurance) and those that don't will need to deal with these artificial, annoying rules," Silver said.

What about those who bought Vista PC before June 26?
Again, I've gotten a lot of e-mail from owners of older Vista machines, including some that are only a few weeks or months old, wondering where their free copy of Windows 7 is. Well, the Upgrade Option only kicked in last week, so owners of older machines won't be getting a free copy. The pre-order program probably offers the cheapest option as far as getting to Windows 7.

Update: Among the questions I was asked most frequently was whether someone could move from a version of Windows XP or Vista to a different version of Windows 7. In all combinations, the answer is yes, and it can be done using the cheaper upgrade version of the operating system, though in some cases a clean installation of Windows 7 may be required.

If you are moving from Windows Vista to the same or higher version of Windows 7 and not changing from 32-bit to 64-bit, you can do what is known as an upgrade-in-place, which transfers your existing set-up to Windows 7, preserving all your settings and favorites.

If you are going to a lower-end version of Windows 7, coming from Windows XP or moving from 32-bit to 64-bit (or vice versa), you need to do a clean installation, which means backing up your data, installing the new operating system and then restoring your data and reinstalling your applications.

Originally posted at Beyond Binary


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