The Download Blog

(Credit: YouMail)

YouMail's visual voice mail app for iPhone may look less sexy than the sleek, crafted application interfaces we've grown used to, but in its first effort, functionality will be more important than form.

This last weekend, users of YouMail's freemium Visual Voicemail Plus service were able to start reading and responding to voice messages from iPhones. Like rival visual voice mail services, YouMail lets you manage voice messages like e-mail messages in exchange for making the service your default mobile answering machine. In addition to playing back voice messages in any order you choose, you're able to save, delete, and respond from YouMail.com or from your phone.

Transcribing the voice call into text costs extra with a tiered pricing plan. The personalized greeting messages you can tailor to favorite callers is free.

Future versions will likely take advantage of the push notification slated for Apple's iPhone 3.0 software update, due out June 17.

To celebrate the release, YouMail is announcing a contest on June 16. YouMail will enter anyone who downloads Visual Voicemail Plus on the iPhone or BlackBerry in a drawing to win a year of its Read-It Select Unlimited free transcription service, valued at $329.99.

YouMail is available on BlackBerry and iPhone, and can be found as a beta app for Android.

The universal mobile communications in-box is emerging as a trend at CTIA 2009 in Las Vegas. Variations on the theme combine visual voicemail, text messages, e-mail, calling, and call forwarding in one online deck that's as easy to manage as your e-mail in-box.

RocketVox is a slick, powerful freemium in-box that's a long shot against Google Voice.

(Credit: RocketVox)

Skydeck (Skydeck review) has a traditional e-mail layout that does calls, voicemail, text, visual voicemail, and call control for a fee. RocketVox is a great-looking private beta that manages e-mail from multiple accounts (including Gmail), IM, SMS, voice-to-text, VoIP calling, visual voicemail, faxing, conference calls, calendars, and screen sharing with a vague social networking angle. RocketVox is currently an AIR application that will graduate to a Web service later down the road, and will also take on a freemium model ranging from $10 a month to $25 for professionals.

The much lighter YouMail does a visual voicemail Web service and mobile management app, also with the in-box metaphor, but emphasizes social interaction and customization, like personalized greetings in addition to technical offerings like voice-to-text transcriptions. At CTIA, YouMail announced an upcoming iPhone app that has been submitted to the App Store.

Even Microsoft has been touting its online mobile backup and sync service, MyPhone. MyPhone is in very early beta stages and can't do too much at the moment beyond syncing photos and text messages in a searchable in-box, but it will become more capable as Microsoft nears its Windows Mobile 6.5 release, in which MyPhone will play a larger role. Look for contacts, calendars, tasks, multimedia content, and documents as the service matures.

A glimpse of the Google Voice in-box

(Credit: Google)

Despite the diversity, the forthcoming Google Voice--with its universal number, visual voicemail, and advanced calling features--could mow them all under when it enters public beta. Google has been effective at dominating much more established software providers with its technology, its brand clout, and its ability to integrate with other successful Google services.

Since Google Voice will be free, Skydeck, RocketVox, and YouMail are in big trouble on the voice transcription front. YouMail has a niche that Google could well blow open with its own customization features and on-phone management app. RocketVox is the most compelling solution of the bunch at this year's show, but it's going to have to really work some magic to counter Google Voice's advance. Ironically, Microsoft's less feature-rich MyPhone backup and sync service stands the best chance of gaining its own identity, if only because it will come preloaded onto Windows Mobile 6.5 phones and will provide a seamless, out-of-the-box solution for those phone owners. This is definitely a space we'll be keeping a sharp eye on in the coming months.

Zeroing in on that important missed call is YouMail's number-one feature.

(Credit: YouMail)

Since its inception, YouMail, a visual voicemail service for mobile phones, has had one big problem. You could view and play your mobile phone's voicemail messages online, or--beginning lat June--by pointing the mobile browser to YouMail.com, but messages weren't stored on the device itself.

Starting Wednesday, YouMail has begun to change that with a native YouMail in-box for BlackBerry phones. Visual Voicemail Plus is a free downloadable app that stores your incoming voice messages along with the caller's name, number, and time of call.

In addition to viewing and playing messages in any order you'd like, those who have signed up for the free or premium transcription service will be able to read the message content.

Other online features have carried over as well, including interacting with the voice files by downloading, saving, and forwarding them, or posting them to social networks.

The latter has always been the creepiest application, and in my opinion, a misguided attempt to tap into social networking trends. It's true that replaying calls for amusement, blackmail, or punitive action has been a common fate of cell phone messages for much longer than actor Alec Baldwin's damning outburst back in 2007, but why make it so easy to push a private call to the public domain? Let's just hope I'm the only Debbie Downer here envisioning embarrassing abuses of an innocent call.

But back to the app at hand.

YouMail's free and prmeium transcription services carry over to the mobile in-box.

(Credit: YouMail)

While I'll certainly be the first to welcome this native app with open arms, I will point out that it's a bit basic in the design department. We're sure to see more style come to the download in future releases.

The opening of YouMail's API, now in limited beta, means we're sure to see a proliferation of development, including YouMail's porting to other mobile platforms, and to other apps and widgets as a plug-in.

For now YouMail's Visual Voicemail Plus application will work on the BlackBerry Pearl, Curve, Bold, and Storm running version 4.3 or higher of the operating system, and only if you're with Verizon, AT&T, or T-Mobile carriers. New users can sign up for a free account from the Visual Voicemail Plus interface or online.

How would you like to have your own secretary for taking and delivering voice messages? It sure beats slogging through your phone's voice mail menu, especially if you're short on time or if you want to quickly refer to a saved message.

YouMail's new transcription service, launched from beta on Thursday, adds a (premium) human touch to its otherwise free "visual voice mail" service. In addition to receiving automated transcriptions of cell phone voice messages online, YouMail users can now pay for real people to transcribe their messages and send the gist through SMS or e-mail.

Human intervention boosts the transcription accuracy to 95 percent, estimates YouMail CEO Alex Quilici. That's compared with an estimated 75 percent to 95 percent accuracy of automated transcription, a rate that varies due to factors like voice clarity, idiom use, and call quality.

YouMail is offering its human transcription service in four tiers, two of which are aimed at people with smartphones and the other two for owners of standard phones. Prices range from $3.99 per month for YouMail to text you the meat of 50 messages, all the way up to $17.99 for unlimited transcriptions sent over e-mail.

There's also a freebie that lets YouMail users have the messages from one contact auto-transcribed to text, or to have the first five calls per month from any caller converted to text. All transcriptions will also be available from your YouMail in-box online.

This move offers direct competition to voice-to-text services like VoiceCloud, which also charges a monthly fee to have people--instead of computers--type up your voice mails.

Related stories:
YouMail puts voice messages on the mobile screen
Voice-to-text services seek a human touch

(Credit: YouMail)

YouMail, a free visual voice mail solution to organize cell phone messages like e-mail for online playback and response, announced on Thursday that customers can start viewing those same voice mail messages from their mobile phones.

By pointing the mobile browser to YouMail's home page, fans of the service can access their account with the usual login and pin to view contact's images, play back messages in any order, and forward or reply to voice messages in a form factor tailored from YouMail's servers to many high-end smartphones.

YouMail certainly isn't the first visual voice mail service to succeed in delivering transcribed messages to smartphones, which it does through a separate e-mail or SMS feature. Unlike some competitors for mobile voice message management, however, like PhoneTag (previously SimulScribe) and CallWave, YouMail's new service will retain the audio and organizational features of its rich online product.

The service will be ready for a wide variety of smartphones, YouMail said in a statement, including models from Research In Motion, Nokia, HTC, Morotola, Sony Ericsson, Samsung, and Palm. YouMail claims that YouMail's smartphone formula "even" works on iPhones, which already run on the full mobile Web with manufacturer Apple's Safari browser.

Note: This product was updated on December 7, 2007 to include descriptions of the full software feature set.

I'll come right out and say it. The biggest problem with my first experience with YouMail may have been my own human error, or bad timing. The biggest problem with my second experience is a controversial capability I tackle later on in the review--so keep reading!

In my original review of the voice mail system that lets you manage voice messages online, I said YouMail had a lot of potential, but wasn't delivering on its promise of catching my voice mail messages. It could be that I skipped a beat, and missed punching the crucial star (*) key when entering YouMail's phone number into the Motorola Razr V3 handset I tested with. Or, offers YouMail's PR representative Derek Brookmeyer, I may have actually done this as the signal cut out, in which case YouMail would not have completed my voice mail forwarding, and Verizon would not have warned me the action was unsuccessful.

So now, the complete review:

YouMail's concept fits snugly into the intersection of two meta trends--personalized greetings (such as Vringo) and online mobile management (such as Dashwire). However, since you program YouMail to take over native voice mail duties, it involves a lengthier time investment up front. ... Read more