dBpoweramp Music Converter

A newer version of dBpoweramp Music Converter is available.

• 1.0 stars

  "Not recommended for purchase"

  May 4, 2012  |   By gomperigbot

  Pros

  Batch converts wma files

  Cons

  Bought the software and converted my music library to WAV with it. Worked most of the time.
  
  Uninstalled because Win7 reported it was using *16GB* of HDD. Went to re-install and couldn't locate the serial number. The Illustrate site reports that there aren't any orders found for my email address.
  
  No prob - I email customer service. Mr. dBAmp himself sends a 1 sentence reply (no joke) saying they don't keep records past 6 months for 'security reasons'. Deep breath, I make a friendly reply asking if they email confirmations - you know, he can tell me what the sending address is - I'll just find it myself and I'm set. Easy.
  
  Nope. He sends me another snarky 1 sentence reply saying they 'email confirmations twice'. That's it. It's a slightly easier for him to just tell me to eff off, so he does.
  
  Don't give this joker your money. I'm out what I paid. Many other products do this sort of thing - choose those instead.

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3 replies to this review

• Reply by rboncnet on November 18, 2012

  Thanks for the heads up, agree it is poor customer service, it is a business after all.

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• Reply by cirrus-cirrus on June 26, 2012

  I can imagine myself in gomperigbot's shoes and totally disagree with andrewbaggins. Andrew, who would copy it to file or even print it and keep it for such a small purchase. In a different light, do you read the whole terms all conditions when you sign up for a forum account? No one does such frivolous things.
  
  gomp DOES have the email confirmation, he just need the sending address to find it. That's all. And all dbamp gave were shifty 1 sentence reply and refuse to provide the confirmations sending address. That's a good example of POOR customer service.
  
  I can hardly see it's gomp's fault AT ALL. The dbamp guy doesn't deserve any business.

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• Reply by andrewbaggins on June 24, 2012

  Of course, you COULD have saved the original email confirmation they sent you, or you COULD have copied the info into a word file, or you COULD have printed a copy of the confirmation, or you COULD have made a backup image of your system including this program, bit INSTEAD you choose to blame the seller for your mistakes.

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