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Full user review
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"A rapidley growing two year old."
Pros
I love the idea of free gaming. I'm old school, back from the days when the only great programs where shareware and freeware. The company makes money on advertising and on "micro-transactions", and I've heard it could be worth an estimated 18 billion
Cons
They just don't seem to care about it's costumer base. With unlimited access to new users through the social networking giants, they lack a need for costumer retention or satisfaction. (as of yet anyways)
Summary
I have personally used about seven or eight of their products, and with each one, I have encountered problems with playability, loading, in game monetary items (cash, coins, etc.) When I've voiced complaints, either nothing came of it (I've actually lost real money for virtual goods that where never delivered), or my post in their forums where deleted, and quickly.
1 reply to this review
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I recently bagan playing Farmville and have had exactly the same experiences as tarrakas. I don't think Zynga realizes that some of us might give up a few dollars if they offered better quality and reliability. Sometime soon I'm sure they will start losing customers and maybe then they will start caring more and acting more responsibly.
