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File and folder sharing with colleagues, family and friends is now so easy. Forget about using e-mail to send your large files with, this can all be done now by simply sending your link to it's recipient, giving them access to your shared folder containing your files. Backup your files safely on the internet easier than ever. Never again will you lose data from hard drive crashes, fire/theft or accidental deletion. You will never have to worry about carrying around USB hard drives as you can access your files anywhere and on demand with ZipCloud. Once your download is complete our free ZipCloud application will automatically start to backup all your computer files safely and securely using the same level encryption as the banks. You can even manage all of your files from your mobile device including iPhone, iPad and Android devices. ZipCloud will backup all of your important files such as music, photos, videos, financials and documents so you can put your mind at ease and forgot your old data worries.
It's hard to find any - i suppose their software is usable?
everything is extras - i've spent £280.00 and cancelled my account after 5 days. the 'unlimited' is limited to 50gb - they call it 'fair usage' and put a stop on the account. amazing how they get away with it
these reviews are bang on the money - you also need to check who you're going with - because zip cloud has many guises. the way i fouund out was by clicking on the contacts page - they're all in the same building in southampton. they do set all payments up as repeat, so be warned. i used paypal, so i'm hoping i have some hope of getting my money back. what a bunch of charlatans.
They haven't come to my house to steal things yet.
After the initial upload, the software stopped working. The software just won't back up my data, regardless of how many times I update it or uninstall/reinstall. I paid for a two year subscription with automatic renewal. Forgot about the automatic renewal; two years later now I've paid for another two years of non-service and Paypal refuses to refund the $$. Thanks for nothing, ZipCloud.
You need to pay extra to get faster download speed You need to pay extra to backup video files You need to pay extra to backup large files You need to pay extra for almost anything... They promise: no locking in, you can end the subscription whenever you want. It is stated clearly on the ZipCloud web site that you will get your money back for the remainder of the subscription period. You get: no money back, e-mails being ignored, a reference to the terms and conditions that say that a refund is not possible. If yuou read it, it looks like they talk about the extra services. Well, they don't. They promise: great apps for a low price, very good offers. You get: apps that hardly get the job done and you need to stay until the subscription period is over. They promise: you can backup an unlimited number of files. You get limited backup space.
Don't go for this "service". There are far better companies out there who do what they say and don't lie.
I was stupid enough to get a 3-year subscription at a great discount. Well, it is still too expensive and I can't end my subscription because they won't give a refund.
- Refuses to perform back up as it forces upgrades first - You can purchase upgrades and it forces more upgrades - Eventually forces you to buy additional licenses when you have sufficient space in the cloud - When you call to cancel, they want to give you additional licenses, although
I have an 8 minutes recording of my conversation with them, which they authorized me to record, showing how clueless their billing dept. is, and how they, in not so many words, agree this is a scam by saying I can "ignore" the upgrade requirements.
Poor product Bait and Switch Utilizing confusing Terms and Conditions to steal
As many mentioned above, initially brought in by the low cost promise however that was quickly dashed after signing up and then being bombarded with "special" features for extra costs (that are free with many other cloud providers). After finding their product didn't work as needed, I asked for a refund. They continued responding with special offers for additional time and reduced costs (even though I told them it DOESN"T WORK). Finally they responded that no refund was allowed because it was not within the 30 day money back guarantee period. I have never dealt with a more dishonest service and cannot believe CNET has not investigated and changed their review of this criminal company.
ZipCloud did not work as advertised They refused my request for a refund Huge waste of time trying to troubleshoot a flawed application
My two-month experience with ZipCloud: At first, the daily automatic backups I scheduled didn't start at all. After installing a "new version," backups began starting every five minutes. Yet another version solved those problems, but that's when I discovered that hundreds of files I had selected for backups were never saved at all. To top things off, citing a 30-day limit, ZipCloud refused to refund the $125 I'd spent for unlimited backup space for a year.
Like every other person on here I have been ripped off by this company. DO NOT buy this software. It may look like a good deal at first but with all the up-selling they do for little features you end up spending way more money than any other backup. I have had the same exact experience as most reviewers on here. It's not a fluke that they have less than one star. I only wish I would have seen these reviews prior to purchasing the product.
Tons! lack of customer service and bait and switch to begin with!
I simply want to repeat the review from tallgaloot2 above. The exact same thing happen to me. The only difference was that I was able to find a phone number and called to inquire about the switch to a business account. I was referred to the legal department and the only way to reach them was via email. They never responded to my emails. after the time frame was up, my account and all my data (over 800gb) was delete (so they say). I called back and told them that I never heard back from the legal department and they basic said sorry, but nothing we can do. I asked to speak to a supervisor and was told they don't have supervisors and the person I was speaking to was the only one available. I told them I wanted all the money I had spent with them back and they said that was not an option, but after 30 minutes of screaming at him he said he would have the billing manager call me with in 48 hours and guess what, never heard back from him either - I did get an email asking for a paypal email address so they could refund the partial payment from the last month. This company has other names they do business under so be careful. They operate as mypcbackup, zipcloud, justcloud and backup genie. Same website, just different colors. Watch your back - they will take your money and run.
The service is fairly inexpensive (or at least seems to be relative to other online back-up services)
Software is buggy, lots of pop-up ads to try and get you to send invites to other people, slow.
I was looking for an affordable online back-up service for my Mac. I downloaded the Zipcloud software and attempted to use it. Overall, I found the whole system difficult to use. It was hard to see what I was actually backing up and it took me a whole day to figure out how to select specific files for back-up. However, it kept getting stuck. On top of this, there were constant pop-up ads/reminders to try and get me to send invites to people. It was really annoying. I decided I wanted to get rid of the service after 24 hours. I emailed customer service to cancel my account. This is where things get weird. They sent back a LONG email asking what I was going to do now for back-ups and asking what they could do to keep me. I responded back I wasn't interested and just wanted to cancel. That was 2 days ago and I haven't heard anything back. They then sent an email stating that if I sent multiple emails, my initial email would "drop down in the queue," delaying my response time. Because the service makes you set up an automatic payment option via PayPal, it seems like they have to cancel the account on their end so you will no longer be billed (I assume I'm out of the first month's payment, which is fine. I just want my account canceled!).
Overall, the customer service is poor and it seems very much like a scam. If they have a decent service, they wouldn't hesitate to cancel an account.
ZipCloud.Com is a website like Carbonite which advertises that they will back up your computer, to their "cloud", in case of computer failure. They offer unlimited data backup for a reasonable price, so I gave it a shot.
First thing is, they're not as polished as Carbonite, which is fine, they're cheaper. But the first sign of trouble is the up-sell. Everything is extra. Want two computers? Extra. Want to back up your external? Extra. Want to automatically back up movie files? Extra. Want to back up files larger than 1GB? Extra. Want to back up more than once a day? Extra. Want to backup at a reasonable speed? Extra. If you decline these extras, they will continually go down in price to entice you to pick them up. I didn't mind the extra price and picked up a few extras (multiple computers, video, etc) to make the process more easy. I was happy with ZipCloud for a few months, the service worked automatically, I didn't worry about it. After a few months, I decided to pay for a year because you saved some money paying ahead of time like that.
Now the trouble starts. Soon after making that decision and continuing to use ZipCloud as usual, which for me is 2 MacBook computers, one of which is 200GB and the other is 150GB, updating daily automatically using their software, sometimes from my home and sometimes from campus where I am a college student, I received the following email from zipcloud:
Our account monitoring system has flagged your account as being used out the boundaries of a normal user.
Unfortunately this means we will no longer be able to have you on our personal user platform.
You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.
The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs.
The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with:
* Ability to create sub-accounts * Ability to allocate backup space to users/devices * FREE Network drive backup * FREE external drive backup * UNLIMITED sharing capabilities
Click Here to Upgrade to a Business Plan Now! http://url.zipcloud.com/a00e8a4a
We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.
As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.
TERMS AND CONDITIONS: 14. Termination and Fair Use Policy (http://www.zipcloud.com/terms - Sections 4, 14, 15 & 23)
PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013.
30 DAYS FROM NOW.
Regards, Zip Cloud
This email was sent from Zip Cloud, Unit 6, Fulcrum 2, Solent Way, Whiteley, PO15 7FN Unsubscribe: http://www.zipcloud.com/unsubscribe"
Now, Zipcloud does not have a live chat feature, nor does it have a telephone support system which I had not previously noticed. I figured there must be some mistake. As I mentioned, I use two personal computers. They are both Macintosh. One has a hard drive capacity of 150GB and the other has a hard drive capacity of 200GB. I had ZipCloud set up to backup everything. I figured in the case of a system failure, I would better be safe than sorry. And besides, ZipCloud offers "unlimited" data. So, thinking there must be some mistake, I sent an email to Zipcloud through their help system (which I am unable to obtain apparently) basically asking them what had happened to trigger the issue, and alternatively, how to cancel my account, because I was not paying double for a business account.
I received this initial response, right away:
Thank you for contacting Zip Cloud Support
95% of all tickets we receive are replied to within 2 hours.
**Please do not submit multiple tickets! Submitting multiple will delay the response of your ticket, as it will put your previous email back to the bottom of the queue**
If you think of anything which you would like to add to your email to support please reply to this email, and it will update your current message.
Please ensure you check all inbox folders for our reply including your SPAM folder. You can also keep a track of your tickets on the control panel http://my.zipcloud.com/account/tickets
ZipCloud Support Team www.zipcloud.com _________________________________________________
View our Help Centre and FAQs: http://www.zipcloud.com/faq
Simply add Priority Support for a 1 hour response time, just 9.95/yr. http://www.zipcloud.com/upgrade
Have you seen our new iPhone, iPad and Andriod mobile apps? Now access all your files on the move! "
I thought of a possible reason for the issue and sent this follow-up:
"I just realized that perhaps the other difference that may have triggered the mechanism is that I just recently started back up at school for the fall, so the updates may be happening while I'm at school, which of course is through their IP address, through their network. But I am not an employee of the school. I am a student and this account is used purely for personal reasons. If you are forcing me to open a business account, please let me know how to cancel my account and receive a refund for my annual payment. Thanks. "
I did not hear back for three days, when I received the following boilerplate response:
Thanks for your email.
Your account has been flagged this means we will no longer be able to have you on our personal user platform
We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place.
We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better.
We do have the sole discretion to ask you to move plan type. Additionally we allow any user 30 days to recover all stored data from our first contact.
TERMS AND CONDITIONS: 14. Termination and Fair Use Policy (Sections 14 www.zipcloud.com/terms)
If you would like to discuss cancelling please email email@example.com If you would like to discuss upgrading to business please email firstname.lastname@example.org If you would like help on deleting devices or data please email email@example.com
To reiterate, there is NOTHING we can now do to prevent the actions taking place.
-- George Scott Product & Development team Zip Cloud www.zipcloud.com
(I actually received the message twice, assumedly once from my initial email and once from the follow-up, both from the same "person".)
I responded with this message and have yet to receive anything else from Zipcloud:
"My account has been flagged as a business account (with no explanation as to why). I am a personal user who uses the service for two personal computers only. I am a student and sometimes the update may occur on my school's campus, which uses their own IP address (of course). I find it humorous that you maintain that "there is nothing we can now." I literally laughed. As if your company is run by a mass of computers and robots with no human interaction. Your company has used one of the biggest bait-and-switch campaigns I have ever personally been subjected to. I am not making a legal argument, but simply pointing out that as a home personal user who has paid for "unlimited" space, paid extra for two computers, I find it mind-boggling that my two personal computers (one of 200 GB and another of 150 GB) which I update daily using your software would exceed what your company considers "personal use". If you were able to tell me HOW I triggered such a mechanism, perhaps we could better understand if some kind of technical malfunction (on either end) or a misunderstanding when I updated while on my college campus. But of course, you won't, you did not even respond to my basic questions in my first email, instead simply sending me a form email which laughably informs me that your hands are tied. No one is questioning your right to kick customers off your servers, I do question the wisdom of it, and I wonder as to why you would kick off a personal user who uploads 2 computers on a daily basis, but I do not question your right.
I have been singing the praises of your company since last spring when I signed up, because of the inexpense and ease with which I updated, but no longer will I be able to recommend your services.
All that being said, if your company is truly attempting to move a college student with two computers off your network because I triggered some kind of secret and arbitrary mechanism to a business account, so be it. Please send me information on how I can deactivate my account. And, as I asked in my previous email, which was summarily ignored, as I paid for an entire year in advance, I assume I am entitled to a pro-rated refund of some kind. Please let me know how to get that. I will be off your service and on to a more professional service such as Carbonite right away (who, as far as I know, don't make it a practice to kick college students off of their service)."
ZipCloud apparently has some arbitrary and secret mechanism that will change a personal user to a business user which they do not advertise nor disclose to users. I am not a business, I do not own a business. Heck, I don't even have a job! (Like I mentioned, I am a college student.)
ZipCloud refuses to answer my questions, I am not sure I will receive a refund for my annual subscription and they still have not told me what I did to turn to a "business" user.
Save your money, and a headache. Zipcloud does not care about personal users, they are quick to drop them, and cancel their account without any explanation. They do not stand by their advertised offers and quickly point to their fine print in their terms of agreement to shout "See! We're allowed to do this!".
Zipcloud won't be around for long. I personally switched to Carbonite, which instead of cancelling college student accounts, actually gave me a student discount, lol. ZipCloud is a company with questionable business practices and ethics, not to mention a foolish business plan. If you want to put your precious data in the hands of a company who will delete it without any explanation, by all means sign up for ZipCloud, otherwise go elsewhere.