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ZipCloud

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All User Reviews
  • All versions:

    1.1 stars

    out of 14 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 1
    • 2 star: 0
    • 1 star: 13
  • Current version:

    1.1 stars

    out of 14 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 1
    • 2 star: 0
    • 1 star: 13
  • My rating:

    0 stars

    Write review

Results 1-10 of 14

  • 1.0 stars

    "Forced upgrade when 80GB remaining scheme"

    December 6, 2013  |   By MattBianco

    Version: ZipCloud 1.4.0.6

    Pros

    It does back up almost

    Cons

    - Refuses to perform back up as it forces upgrades first
    - You can purchase upgrades and it forces more upgrades
    - Eventually forces you to buy additional licenses when you have sufficient space in the cloud
    - When you call to cancel, they want to give you additional licenses, although

    Summary

    I have an 8 minutes recording of my conversation with them, which they authorized me to record, showing how clueless their billing dept. is, and how they, in not so many words, agree this is a scam by saying I can "ignore" the upgrade requirements.

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  • 1.0 stars

    "Non working software from Deceptive company"

    November 25, 2013  |   By ljcloud

    Version: ZipCloud 1.4.0.6

    Pros

    Only Pros is how professional these con men are

    Cons

    Poor product
    Bait and Switch
    Utilizing confusing Terms and Conditions to steal

    Summary

    As many mentioned above, initially brought in by the low cost promise however that was quickly dashed after signing up and then being bombarded with "special" features for extra costs (that are free with many other cloud providers). After finding their product didn't work as needed, I asked for a refund. They continued responding with special offers for additional time and reduced costs (even though I told them it DOESN"T WORK). Finally they responded that no refund was allowed because it was not within the 30 day money back guarantee period. I have never dealt with a more dishonest service and cannot believe CNET has not investigated and changed their review of this criminal company.

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  • 1.0 stars

    "Simply awful"

    October 25, 2013  |   By purepr

    Version: ZipCloud 1.4.0.6

    Pros

    They finally closed my account as requested.

    Cons

    ZipCloud did not work as advertised
    They refused my request for a refund
    Huge waste of time trying to troubleshoot a flawed application

    Summary

    My two-month experience with ZipCloud: At first, the daily automatic backups I scheduled didn't start at all. After installing a "new version," backups began starting every five minutes. Yet another version solved those problems, but that's when I discovered that hundreds of files I had selected for backups were never saved at all. To top things off, citing a 30-day limit, ZipCloud refused to refund the $125 I'd spent for unlimited backup space for a year.

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  • 1.0 stars

    "Zero Stars"

    October 22, 2013  |   By garrettgman55

    Version: ZipCloud 1.4.0.6

    Pros

    Unlimited Storage. That's all

    Cons

    Too many to list.

    Summary

    Like every other person on here I have been ripped off by this company. DO NOT buy this software. It may look like a good deal at first but with all the up-selling they do for little features you end up spending way more money than any other backup. I have had the same exact experience as most reviewers on here. It's not a fluke that they have less than one star. I only wish I would have seen these reviews prior to purchasing the product.

    DO NOT BUY THIS SOFTWARE! IT IS A SCAM.

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  • 1.0 stars

    "Be Warned!"

    October 18, 2013  |   By brettjw

    Version: ZipCloud 1.4.0.6

    Pros

    Work great until they got gready!

    Cons

    Tons! lack of customer service and bait and switch to begin with!

    Summary

    I simply want to repeat the review from tallgaloot2 above. The exact same thing happen to me. The only difference was that I was able to find a phone number and called to inquire about the switch to a business account. I was referred to the legal department and the only way to reach them was via email. They never responded to my emails. after the time frame was up, my account and all my data (over 800gb) was delete (so they say). I called back and told them that I never heard back from the legal department and they basic said sorry, but nothing we can do. I asked to speak to a supervisor and was told they don't have supervisors and the person I was speaking to was the only one available. I told them I wanted all the money I had spent with them back and they said that was not an option, but after 30 minutes of screaming at him he said he would have the billing manager call me with in 48 hours and guess what, never heard back from him either - I did get an email asking for a paypal email address so they could refund the partial payment from the last month. This company has other names they do business under so be careful. They operate as mypcbackup, zipcloud, justcloud and backup genie. Same website, just different colors. Watch your back - they will take your money and run.

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  • 1.0 stars

    "Bad Customer Service, Seems Almost Like a Scam!"

    September 5, 2013  |   By arcurlyq

    Version: ZipCloud 1.4.0.6

    Pros

    The service is fairly inexpensive (or at least seems to be relative to other online back-up services)

    Cons

    Software is buggy, lots of pop-up ads to try and get you to send invites to other people, slow.

    Summary

    I was looking for an affordable online back-up service for my Mac. I downloaded the Zipcloud software and attempted to use it. Overall, I found the whole system difficult to use. It was hard to see what I was actually backing up and it took me a whole day to figure out how to select specific files for back-up. However, it kept getting stuck. On top of this, there were constant pop-up ads/reminders to try and get me to send invites to people. It was really annoying. I decided I wanted to get rid of the service after 24 hours. I emailed customer service to cancel my account. This is where things get weird. They sent back a LONG email asking what I was going to do now for back-ups and asking what they could do to keep me. I responded back I wasn't interested and just wanted to cancel. That was 2 days ago and I haven't heard anything back. They then sent an email stating that if I sent multiple emails, my initial email would "drop down in the queue," delaying my response time. Because the service makes you set up an automatic payment option via PayPal, it seems like they have to cancel the account on their end so you will no longer be billed (I assume I'm out of the first month's payment, which is fine. I just want my account canceled!).

    Overall, the customer service is poor and it seems very much like a scam. If they have a decent service, they wouldn't hesitate to cancel an account.

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  • 1.0 stars

    "The worst, bait and switch, shady business,"

    September 3, 2013  |   By tallgaloot2

    Version: ZipCloud 1.4.0.6

    Pros

    It worked... temporarily

    Cons

    Oh man, here we go, read my Summary below.

    Summary

    ZipCloud.Com is a website like Carbonite which advertises that they will back up your computer, to their "cloud", in case of computer failure. They offer unlimited data backup for a reasonable price, so I gave it a shot.

    First thing is, they're not as polished as Carbonite, which is fine, they're cheaper. But the first sign of trouble is the up-sell. Everything is extra. Want two computers? Extra. Want to back up your external? Extra. Want to automatically back up movie files? Extra. Want to back up files larger than 1GB? Extra. Want to back up more than once a day? Extra. Want to backup at a reasonable speed? Extra. If you decline these extras, they will continually go down in price to entice you to pick them up. I didn't mind the extra price and picked up a few extras (multiple computers, video, etc) to make the process more easy.
    I was happy with ZipCloud for a few months, the service worked automatically, I didn't worry about it. After a few months, I decided to pay for a year because you saved some money paying ahead of time like that.

    Now the trouble starts.
    Soon after making that decision and continuing to use ZipCloud as usual, which for me is 2 MacBook computers, one of which is 200GB and the other is 150GB, updating daily automatically using their software, sometimes from my home and sometimes from campus where I am a college student, I received the following email from zipcloud:

    "Hi Jason,

    Our account monitoring system has flagged your account as being used out the boundaries of a normal user.

    Unfortunately this means we will no longer be able to have you on our personal user platform.

    You have 30 days from today to move your files away otherwise they will be permanently deleted and your account cancelled.

    The only other option we can offer you is to switch to one of our business accounts which will be more suitable for your data storage needs.

    The account you are currently on is designed for personal use only, We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better, all business accounts come with:

    * Ability to create sub-accounts
    * Ability to allocate backup space to users/devices
    * FREE Network drive backup
    * FREE external drive backup
    * UNLIMITED sharing capabilities

    Click Here to Upgrade to a Business Plan Now!
    http://url.zipcloud.com/a00e8a4a

    We also advise customers moving to a business option to delete unwanted files/folder to keep costs to a minimum as all business plans pay for space per GB.

    As per our Terms and Conditions, we have the sole discretion to ask you to move plan type and there is nothing we can now do to prevent the above actions taking place.

    TERMS AND CONDITIONS: 14. Termination and Fair Use Policy
    (http://www.zipcloud.com/terms - Sections 4, 14, 15 & 23)

    PLEASE TAKE IMMEDIATE ACTION AS YOUR ACCOUNT WILL CLOSE ON 28th September 2013.

    30 DAYS FROM NOW.

    Regards,
    Zip Cloud





    This email was sent from Zip Cloud, Unit 6, Fulcrum 2, Solent Way, Whiteley, PO15 7FN
    Unsubscribe: http://www.zipcloud.com/unsubscribe"

    Now, Zipcloud does not have a live chat feature, nor does it have a telephone support system which I had not previously noticed. I figured there must be some mistake. As I mentioned, I use two personal computers. They are both Macintosh. One has a hard drive capacity of 150GB and the other has a hard drive capacity of 200GB. I had ZipCloud set up to backup everything. I figured in the case of a system failure, I would better be safe than sorry. And besides, ZipCloud offers "unlimited" data. So, thinking there must be some mistake, I sent an email to Zipcloud through their help system (which I am unable to obtain apparently) basically asking them what had happened to trigger the issue, and alternatively, how to cancel my account, because I was not paying double for a business account.


    I received this initial response, right away:

    "Hi,

    Thank you for contacting Zip Cloud Support

    95% of all tickets we receive are replied to within 2 hours.

    **Please do not submit multiple tickets! Submitting multiple will delay the response of your ticket, as it will put your previous email back to the bottom of the queue**

    If you think of anything which you would like to add to your email to support please reply to this email, and it will update your current message.

    Please ensure you check all inbox folders for our reply including your SPAM folder. You can also keep a track of your tickets on the control panel http://my.zipcloud.com/account/tickets

    Kind regards,


    ZipCloud Support Team
    www.zipcloud.com
    _________________________________________________

    View our Help Centre and FAQs: http://www.zipcloud.com/faq

    Simply add Priority Support for a 1 hour response time, just 9.95/yr. http://www.zipcloud.com/upgrade

    Have you seen our new iPhone, iPad and Andriod mobile apps? Now access all your files on the move!
    "

    I thought of a possible reason for the issue and sent this follow-up:

    "I just realized that perhaps the other difference that may have triggered the mechanism is that I just recently started back up at school for the fall, so the updates may be happening while I'm at school, which of course is through their IP address, through their network. But I am not an employee of the school. I am a student and this account is used purely for personal reasons. If you are forcing me to open a business account, please let me know how to cancel my account and receive a refund for my annual payment.
    Thanks.
    "


    I did not hear back for three days, when I received the following boilerplate response:

    "Hi,

    Thanks for your email.

    Your account has been flagged this means we will no longer be able to have you on our personal user platform

    We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place.

    We understand that there might be a small increase in plan cost but you will find a business account suits your backup needs better.

    We do have the sole discretion to ask you to move plan type. Additionally we allow any user 30 days to recover all stored data from our first contact.

    TERMS AND CONDITIONS: 14. Termination and Fair Use Policy (Sections 14 www.zipcloud.com/terms)

    If you would like to discuss cancelling please email billing@zipcloud.com
    If you would like to discuss upgrading to business please email business@zipcloud.com
    If you would like help on deleting devices or data please email support@zipcloud.com

    To reiterate, there is NOTHING we can now do to prevent the actions taking place.

    Regards,



    --
    George Scott
    Product & Development team
    Zip Cloud
    www.zipcloud.com

    "

    (I actually received the message twice, assumedly once from my initial email and once from the follow-up, both from the same "person".)

    I responded with this message and have yet to receive anything else from Zipcloud:

    "My account has been flagged as a business account (with no explanation as to why). I am a personal user who uses the service for two personal computers only. I am a student and sometimes the update may occur on my school's campus, which uses their own IP address (of course). I find it humorous that you maintain that "there is nothing we can now." I literally laughed. As if your company is run by a mass of computers and robots with no human interaction. Your company has used one of the biggest bait-and-switch campaigns I have ever personally been subjected to. I am not making a legal argument, but simply pointing out that as a home personal user who has paid for "unlimited" space, paid extra for two computers, I find it mind-boggling that my two personal computers (one of 200 GB and another of 150 GB) which I update daily using your software would exceed what your company considers "personal use". If you were able to tell me HOW I triggered such a mechanism, perhaps we could better understand if some kind of technical malfunction (on either end) or a misunderstanding when I updated while on my college campus. But of course, you won't, you did not even respond to my basic questions in my first email, instead simply sending me a form email which laughably informs me that your hands are tied. No one is questioning your right to kick customers off your servers, I do question the wisdom of it, and I wonder as to why you would kick off a personal user who uploads 2 computers on a daily basis, but I do not question your right.

    I have been singing the praises of your company since last spring when I signed up, because of the inexpense and ease with which I updated, but no longer will I be able to recommend your services.

    All that being said, if your company is truly attempting to move a college student with two computers off your network because I triggered some kind of secret and arbitrary mechanism to a business account, so be it. Please send me information on how I can deactivate my account. And, as I asked in my previous email, which was summarily ignored, as I paid for an entire year in advance, I assume I am entitled to a pro-rated refund of some kind. Please let me know how to get that. I will be off your service and on to a more professional service such as Carbonite right away (who, as far as I know, don't make it a practice to kick college students off of their service)."


    ZipCloud apparently has some arbitrary and secret mechanism that will change a personal user to a business user which they do not advertise nor disclose to users. I am not a business, I do not own a business. Heck, I don't even have a job! (Like I mentioned, I am a college student.)

    ZipCloud refuses to answer my questions, I am not sure I will receive a refund for my annual subscription and they still have not told me what I did to turn to a "business" user.

    Save your money, and a headache. Zipcloud does not care about personal users, they are quick to drop them, and cancel their account without any explanation. They do not stand by their advertised offers and quickly point to their fine print in their terms of agreement to shout "See! We're allowed to do this!".

    Zipcloud won't be around for long. I personally switched to Carbonite, which instead of cancelling college student accounts, actually gave me a student discount, lol. ZipCloud is a company with questionable business practices and ethics, not to mention a foolish business plan. If you want to put your precious data in the hands of a company who will delete it without any explanation, by all means sign up for ZipCloud, otherwise go elsewhere.

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  • 1.0 stars

    "Deceptive practices, might even be illegal. Be warned."

    September 2, 2013  |   By edmerrin

    Version: ZipCloud 1.4.0.6

    Pros

    Friendly looking software, easy to use

    Cons

    Here's my experience: I have about 750 GB of photo images to archive and I checked out several products with free trials. Zipcloud offered an inexpensive option that offered unlimited (yes, explicit promise of unlimited) storage. So I tried it out and signed up for the cheapest option, which would not do automatic backups of my external drive but allied drag and drop. I was welcomed with an email that confirmed I had unlimited storage. After a long process of tedious uploading (I had to do it when no one else in the family needed to use the internet) I was over the hump, when I got a stern email "first warning" from the "legal department" that I had exceeded boundaries of use for a personal user and I would have to either upgrade to a business account (a lot more money, equivalent over a year to buying 2-3 more external HDs). Responses to my emails from a George something (I suspect he doesn't exist) noted that because of their "terms and conditions" "nothing could be done." So I quit.

    Summary

    The business model here is apparently to present the trappings of a friendly, personal service (you are even assigned a personal account person, complete with a name and photo, both of which I suspect are bogus) after sucking you in with come one prices and features. Then you are peppered with constant attempts to get you to pay for an increasing list of extra features. Finally, in my case, they changed the rules midstream, contradicting the original product description. This is deceptive, shady, dishonest, and quite possibly illegal. Avoid them like the plague. If enough of the word gets out they will fold, perhaps to come back with another name like before.

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  • 3.0 stars

    "Is Zipcloud even their real name?"

    March 7, 2013  |   By BluClw

    Version: ZipCloud 1.4.0.6

    Pros

    A lot of features

    Cons

    Not honest

    Summary

    I only ask because not only does Zip Cloud look just like Just Cloud but they appear to share a mailing address.

    In any case how am I supposed to entrust my data with people who can't even be honest about who they are? Hell for all I know they're both probably Google attempting to ditch their horrible reputation for violating peoples privacy.

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  • 1.0 stars

    "bait and switch"

    December 25, 2012  |   By Riskman

    Version: ZipCloud 1.4.0.6

    Pros

    nice interface, but you can get the same with sugar sync

    Cons

    Their bait and switch business practices, the costly add on's, they are not upfront about their pricing, no phone support, no chat support, e-mail support only

    Summary

    They tell you on the pricing page your price will be either 4.95,5.95 or 6.95 per month depending on the plan, so you click on the one you want and they offer you a 20% off! (but wait there's more offer!) so you choose the one you want, I only wanted one year, I got another screen offering a two or more year plan for even more of a discount! OK only wanted a year so chose that, then I got the gotcha screen. Want faster uploads? 14 bucks more, want automatic uploads of video's $5 more, and so on. Everything you thought you were getting for the base price you have to pay extra for and you don't know it until you already entered your credit card info and its been charged. Horrible business practice. I cancelled my account immediately and will put any charge on my credit card in dispute.I would give this a big 0 star if I could.

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