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"Not a free site."
I don't know if their pay site functions well or not but they advertise it as being a free to use site, which is a lie.
Claims to offer a free service, but is actually a pay site.
I was looking t transfer a file from .mov format to .avi to get some editing work done. Not having access to my computer, I googled ".mov to .avi" to see if there was a website I could use to avoid downloading files on a friend's computer.
Zamzar claims to be a "Free Online Conversion Site" but told me that to upload my thirty second .mov file I would have to upgrade to a paid account.
So it's a scam site. Any site that puts "Free" in their description and then immediately asks you to pay for their service doesn't deserve your money. If you need a conversion site use one that is up front about what they're going to charge you.
Bottom line: Zamzar's chosen tag line is a lie. If they're willing to lie about that, odds are good they lie about the quality of their service, too.
Avoid at all costs.