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1 stars
Version: Wrocklage PDF Suite 2.1.1
"Tech Support not user-friendly and not helpful"
Pros: After much effort, "Aloaha PDF Saver" worked once.
Cons: The developer uses a ?Saverkey? to prevent piracy. It also blocks licensed users. Tech support can?t or won?t help. Tech support is less than user-friendly.
Summary: I purchased a license for Aloaha PDF Saver several years ago for $48.70US. I recommend against purchasing this piece of software. Here is why.
I have tried to use the product for my need to complete pdf forms 1 or 2 times per year. Every time I have needed to use the product, there is a problem with a component called the ?SaverKey?. The SaverKey is a creation used by Wrocklage to prevent software piracy. The SaverKey blocks me from using the product because it thinks that I am an unlicensed user.
Each time Aloaha starts, it evaluates the SaverKey. If it concludes the user is a software pirate, it defaces the pdf with a three-line watermark as follows:
"http://www.aloaha.com
Mailto:aloaha@wrocklage.de
More current users than Licenses!"
I have recently discovered that one of my important pdfs (which is not a form!), that I cannot replace, is defaced as above; and I cannot remove Aloaha?s defacing watermark.
I have exchanged numerous emails with the Wrocklage Aloaha tech support asking for solutions to the above problems. Apparently the SaverKey is so complicated or badly designed that the Wrocklage tech support is unable or unwilling to fix my problem.
Here is an example of how Wrocklage tech treats their customers. Tech support wrote this to me in an email:
?If you find it to [sic] complex to save a file into a specified folder than [sic] you should not blame it on us but you should have a look in the mirror. Yes, meanwhile I am very unwilling to help since your language is not like the language of other nice customers. Should you start posting I will just forward our email correspondence to our laywer [sic]. He is always happy to investigate announced crimes.?
The are competitor products to Aloaha PDF Saver. I suggest that you buy where the Tech Support is user-friendly.
Sincerely,
Craig
Updated on Sep 19, 2009The question marks above are supposed to appear as quote marks.
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