Webroot SecureAnywhere Complete 2012

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 56 user reviews

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  • 1.0 stars

    "Big mistake & time consuming."

    December 3, 2011  |   By Inquisitor49

    Pros

    Fast scan and fast download.

    Cons

    Couldn't login to passwords.

    Computer and laptop did not function well after install.

    Luckily I was able to restore but a pain.

    Summary

    Went back to internet security complete.

    They haven't got the bugs out yet.

    And who has the time to wait 45 Min. to an hour for support on the phone.

    A bad experience!

    Reply to this review

    Was this review helpful? (1) (3)

1 reply to this review

  • Reply by G_Davis on December 8, 2011

    Hi Inquisitor49,

    This is Greg from Webroot Support.

    I am sorry to hear that you had some problems when you updated to SecureAnywhere Complete. In terms of not being able to log in to your account, you can visit the link below for assistance in getting your password/security code reset.

    https://my.webrootanywhere.com/forgotpassword.asp

    The performance problems you mention are most likely caused by a possible problem with the installation of SecureAnywhere or infections. SecureAnywhere is a revolutionary security suite and I would strongly encourage you to open a Support Ticket so that we can help you fix the problems you had.

    If you would like assistance, please click on my name and email me your contact info and keycode and I will have someone contact you to resolve the issues you experienced.

    Thanks,
    Greg

    Greg Davis
    Webroot Support Team
    http://www.webroot.com/En_US/index.html

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