Webroot Internet Security Essentials 2011

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out of 38 user reviews

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  • 1.0 stars

    "Does not catch Trojans for sure"

    May 8, 2011  |   By NotAFanEither

    Pros

    None that come to mind

    Cons

    Let Trojans and Malware through. I have been trying to clean up my computer for days now.

    Summary

    No telling who has my personal and banking information out there thanks to this "program". The Webroot folks may get upset at this review but I could care less. They need to go back to the drawing board. Never, ever again will I buy this product.

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    Was this review helpful? (0) (1)

1 reply to this review

  • Reply by G_Davis on May 10, 2012

    Hi,

    This is Greg from the Webroot Support Team responding to your review.
    I'm really sorry to hear that your PC is infected even after installing SecureAnywhere Essentials, which is a very powerful security solution. The unique combination of our cloud database and local behavioral file analysis is what makes SecureAnywhere so powerful.
    SecureAnywhere scans your computer for threats immediately after being installed. It also continually monitors the behavior of the files and processes on your system for threats, even when it is not scanning. It is very unusual that it did not detect the threats you say it let in and I can fully understand your concern about your personal data. As a customer of Webroot you are entitled to free Technical Support and I would encourage you to contact them so that they can help you remove any infections & ensure that SecureAnywhere is functioning correctly.
    Please call 1-866-612-4227 from 7 - 6 PM Mountain Time.
    Thanks,
    Greg

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