VueScan User Reviews
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"Good software, nasty person to deal with"
Version: VueScan 9.2.23
The software *was* really is very good. I used it for years without a problem, and it bettered the software from HP in that it made good PDF files, whereas the "official" HP software made PDF files that most PDF software rejected as invalid.
V9.3 introduced pestering "you can update to a new version" messages (useless users who do not have administrative privileges) and then to 9.4, when it did not scan properly with our scanner. Dealing with the software author got me nowhere, and was very unpleasant. I just reverted back to V9.2, which worked perfectly.
It is common to expect that dealing with big corporations will be unpleasant and unproductive. Vuescan is developed by one or two people. However, dealing with Ed Hamrick has been the most unpleasant and unproductive "support" experience I have ever experienced, to the extent that he has explicitly said that he does not read email messages!
Final summary: Avoid!
"Hamrick needs to hire a customer care professional"
Version: VueScan 9.2.23
For almost what it costs to purchase a brand new scanner (with it's own custom software) you can buy this one size fits all "solution"?
Abysmal customer support- by the author himself! I see another review citing rude customer support. I can only echo this sentiment.
Yes, it works but why bother?
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