VueScan User Reviews

CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 73 user reviews

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Results 1-5 of 5

  • 4.0 stars

    "Better than AGFA software"

    June 6, 2014  |   By LadyDogHaven

    Version: VueScan 9.2.23

    Pros

    Easy to setup (< 5 mins)
    Easy to use
    Faster than original mfr software

    Cons

    Haven't found any

    Summary

    Recommended to friends and family.

    I use VueScan 32x with an AGFA SnapScan 1212u and it works like a dream. Wish I had found this years ago.

    Updated on Jun 6, 2014

    Recommend VueScan to friends and family.

    I use VueScan 32x with an AGFA SnapScan 1212u. Finding this driver was easier than sifting through scads of current scanners to find a new workhorse and determining a cost efficient disposal of the old working unit.

    VueScan works like a dream. Wish I had it from the start.

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  • 4.0 stars

    "Easy to learn; produces fine results."

    April 26, 2014  |   By illini1956

    Version: VueScan 9.2.23

    Pros

    The contols seem to have been simplified from the version 8. There is flexibility to produce anything from a quick black-and-white scan to a fine color photo copy. It does not try to out-think the user as so many scan softwares do.

    Cons

    It took a bit of study to understand how my paid license applied to the forced conversion to Windows 7 on a new PC; however, when I understood, it was very fair. Older versions are downloaded from another source as compared to the latest version. This alternate vendor tried excessively hard to push unwanted additional software onto my PC. It took a while to get rid of it. This is not a problem with the new version.

    Summary

    I would be lost without this software. I have several other copy programs, but I don't use them.

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  • 2.0 stars

    "Obnoxious developer with a semi-uesful product"

    December 15, 2013  |   By Abundition

    Version: VueScan 9.2.23

    Pros

    When this software works it is very useful.

    Cons

    Hamrick provided absolutely no help for any of the problems that I've submitted to him. Instead his reply e-mail is accusatory. This is a I got your money and you get the shaft kind of person.

    Continually I receive updates for this program. Somewhere on the order of one per week. The updates usually defunct the entire program. The latest one is classic for Hamrick. Now I can only scan in one page, and the .pdf is blank.

    My frustration is that I, like most of you, have scheduled reports that I must submit. Scanning in receipts and such, and sending them via e-mail or via on-line websites is a must. I need a program that I can count on that performs when I need it and does what it is supposed to do.
    You will not find it here.

    Rather, I must use HP's rather crude utility to switch from print to scan, and scan to computer, and save as a .pdf. Sometimes I have to use Acrobat's ability to bundle several .pdf's into one file so I can attach only one file to my work.

    Summary

    Useful if it works but absolutely no customer service and no useful information from the developer. My impression is the developer will not provide any help at all for your questions. Do not waste your money on this product.

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  • 2.0 stars

    "Good software, nasty person to deal with"

    November 30, 2013  |   By CorrectHorse

    Version: VueScan 9.2.23

    Pros

    The software *was* really is very good. I used it for years without a problem, and it bettered the software from HP in that it made good PDF files, whereas the "official" HP software made PDF files that most PDF software rejected as invalid.

    Cons

    V9.3 introduced pestering "you can update to a new version" messages (useless users who do not have administrative privileges) and then to 9.4, when it did not scan properly with our scanner. Dealing with the software author got me nowhere, and was very unpleasant. I just reverted back to V9.2, which worked perfectly.

    Summary

    It is common to expect that dealing with big corporations will be unpleasant and unproductive. Vuescan is developed by one or two people. However, dealing with Ed Hamrick has been the most unpleasant and unproductive "support" experience I have ever experienced, to the extent that he has explicitly said that he does not read email messages!

    Final summary: Avoid!

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  • 1.0 stars

    "Hamrick needs to hire a customer care professional"

    September 1, 2013  |   By gmatt3

    Version: VueScan 9.2.23

    Pros

    For almost what it costs to purchase a brand new scanner (with it's own custom software) you can buy this one size fits all "solution"?

    Cons

    Abysmal customer support- by the author himself! I see another review citing rude customer support. I can only echo this sentiment.

    Summary

    Yes, it works but why bother?

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Results 1-5 of 5

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