VueScan User Reviews

CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 77 user reviews

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  • 1.0 stars

    "NEW VERSION DOES NOT WORK AND NO SUPPORT"

    April 23, 2015  |   By azace

    Version: VueScan 9.5.08

    Pros

    NONE - updates are horrible

    Cons

    Everything. I had to go back to version 9.4.40 from 2014 to get a version that runs.
    Ed Hamrick was contacted 3/18 after the last "update" failed, and as of 4/25 has NOT done anything to fix the issues. He persists in blaming my scanner and my network without doing a single thing to fix the issues. He at one time told me I was rude, and another time said he never sold me his software, in spite of his mistake in reading my email wrong. I have contacted him 26 times with no help. The very first version worked great - now he doesn't seem to want to help the people that paid him $80 for software that updates into junk... and as previously noted he refuses to refund what you paid. Guess he thinks just because you downloaded it you want to use it for free. It is NOT hard to issue refunds and deactivate a license.

    Summary

    I would ONLY recommend version 9.4.40 which is the last version of this program I used that worked, Don't waste your time and money on this version.

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  • 1.0 stars

    "ALL Sales are Final"

    April 22, 2015  |   By anoll

    Version: VueScan 9.5.08

    Pros

    None, none, none.

    Cons

    I bought VueScan under the impression that I would receive a free trial period. Less than 24 hours after purchasing it, I decided to buy a new scanner that would not require this software. I asked for a refund of my $80. Here was the software author, Mr. Hamrick's, response:

    "It's a lot of work for me to process refunds. That's another reason I make it possible for you to test it before deciding whether to buy it. This is why there are no refunds and all sales are final."

    It's hard work to process refunds? Isn't that part of having a business with customers?! The customer service is deplorable. I would not do any business with Mr. Hamrick again.

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