VueScan User Reviews
Results 1-1 of 1
-
"Buyer Beware"
Version: VueScan 9.0.95
Pros
VueScan does work, but we had some real problems.
Cons
Bought a new computer with Windows 7 Professional to run older programs on the virtual machine with XP mode. I have HP Scanjet 5370C scanner which wouldn't work. Read about VueScan, tried the trial version, it worked, and it seemed to be a good solution until I tried to use the XP mode. Nothing would come up. We tried many solutions,including uninstalling VueScan and XP mode. Once XP mode was uninstalled we couldn't reinstall it. It wouldn't complete the set up. The solution we found was:
First uninstalled VueScan. I disconnected the scanner.
Next uninstalled XP mode, then Windows Virtual Machine,not that easy. It isn't where the programs are located like XP mode is, Go to control panel, to uninstall programs, to view installed updates to find the virtual machine.
Once these are ALL uninstalled, go through the reinstall process from the Windows site to reinstall Xp mode and the virtual machine.Summary
Once this was ALL done the XP mode would finish the setup process and our computer was finally back to normal, but without VueScan.Otherwise, not only doesn't XP mode complete its setup, but the computer will not shut down because, I guess, it keeps trying to complete the setup. It was a real headache.I would suggest that if you have XP mode and still want to give VueScan a try, and who knows it might work OK for you, that you try the trial version and be sure that the XP mode still works before paying for it. The guy who runs it WILL NOT give a refund, and never answered any of our E-Mails. Someone else wrote worst customer service, as far as I could tell there is no customer service. The attitude is, I think, that VueScan works and if it wipes out a large part of your computer function, that tough, it's not his problem.
It's really too bad. I liked the way it worked, but I can buy a new scanner, but I can't replace the XP mode on my computer, which I needed a lot more than my scanner.
Results 1-1 of 1
Add Your Review
Submit your reply
E-mail this review
Report offensive content
You must be 13 years of age or older to submit personal information to CNET Networks. In compliance with the Children's Online Privacy Protection Act of 1998, CNET Networks does not accept name and e-mail address information from users who are under 13 years of age.
All submitted ratings and written comments become the sole property of CNET Networks, Inc. (CNET) and may be used at CNET Networks' sole discretion. Ratings and written comments are generally posted within two to four business days in batch groups, not in real time. However, CNET Networks reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not CNET Networks, are responsible for the contents of your submission.
CNET Networks is not responsible for the content of the publisher's descriptions or user reviews on this site. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. CNET Download.com does not sell, resell, or license any of the products listed on the site. We cannot be held liable for issues that arise from the download or use of these products.
