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Volusion Ecommerce Solution

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All User Reviews
  • All versions:

    1.3 stars

    out of 14 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 13
  • Current version:

    1.3 stars

    out of 14 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 13
  • My rating:

    0 stars

    Write review

Results 1-10 of 14

  • 5.0 stars

    "CAN'T DO BUSINESS WITHOUT IT! CUSTOMER FOR 8 YEARS!"

    January 29, 2014  |   By V-DUBSTORE

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    I have been a volusion gold member for 8 years. Never had a long wait time online or over the phone. When you get on the phone the people are helpful, caring, and will take all the time necessary to help you with any problems you are having. Having our own site through other servers years ago from scratch this site is by far the easiest to use. No HTML required to learn. Back end financials help me every year for taxes. Easy create new pages, products, etc. There easy tools make life very easy. Our site has never had a down day in 8 years. Get your own Genuine SSL certificate and very safe for my customers. Easy for customers to navigate. Has every option a business needs. The volusion team is very willing to listen to suggestions if other options are needed. I have suggested this to small and large companies. Many others I know use Volusion and we all love them! Great team of support & services!

    Cons

    People who may not have any understanding of how a website works may not be ready to just jump into a site like this. Even though it is very easy to work there is alot of options which may be overwhelming for people. Other sites are a "click & shoot" style set up. Volusion requires you to know what you want to do in the end. However if you know what you want the volusion team will be willing to help you get the service started and help you in the future. I think what happens for alot of new users honestly is that there is so much information at once given to them that they are not use to from there old site that they don't know what to do with the options or they start playing with things that are already set up in the system before they know what there doing.

    Summary

    Take time to read instructions! So many people zip past all the information Volusion makes for you to read. Take time. This isn't a race to the finish. If you want a good product it takes time to achieve. Building a website another way to build your website. Taking time out of your day to find the information you need to successfully accomplish your goal is a positive thing. Not a waste of time! I personally think the reviews on this page are completely by people who tried this service for less than a week and never bothered to learn what great service Volusion offers. I personally had a back ground of building an old style HTML site and was relieved to find this service. I've been on the phone with Volusion for about 8 hrs in 8 years. Every year when they do there updates I take the time to call them and pick there brains to find out what the new updates will allow and not allow me to do. They are always willing to help me and make sure I understand how to fully use there site.

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  • 1.0 stars

    "Stay far far away"

    October 22, 2013  |   By reviewer4123

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    Can't think of many

    Cons

    Huge amounts of downtime, horrendous customer service, constant frustration

    Summary

    I am so happy to get away from Volusion after far too long using them. I don't understand how they are still in business quite frankly. They will go down for a week at a time and just let you know "sorry, we're doing what we can." It's utterly inexcusable. Bad customer service, bad product, unreliable. I haven't ever done a review on a product like this, but felt compelled to warn people to go with another option.

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  • 1.0 stars

    "Really bad, unbelievably bad"

    September 18, 2013  |   By Minika22

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    NO, sorry, really can't think of anything. I gave them $50 and i'm glad I didn't move my e-store to their server.

    Cons

    I'm so regret that I didn't read these comment earlier before I used this bad service.

    Summary

    Their customer service staffs gave me really bad impression.
    1) First time I contact their staff, he/she told me volusion will NEVER provide domain privacy to customer's info even with that price we paid.
    2) Customer service pick up time is very slow, long wait time.
    3) Customer service are very unfriendly and no help, they sound like working at home watching TV while doing work.

    Never use volusion

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  • 1.0 stars

    "MISLEADING IN THE EXTREME"

    July 12, 2013  |   By puddytat5754

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    None, absolutely none.

    Cons

    Volusion offers a trial period, during which they will phone you over and over to sell you a package. DO NOT FALL FOR THIS! They did it to me---the package gave me A WHOLE HOUR of website building support for $50.00, and supposedly you could downgrade your package at the end of the thirty days. Once you get on Volusion, their website builder is so diffcult to use (to sell you someone to build it for you) that it is impossible to use. I cancelled it immediately, and on went the phone calls.

    Summary

    Use Big Commerce---their templates have a very small learning curve, mostly point and click, and they are free unless you decide to have a pro build it for you. Very helpful, and fair rates. That's where my website is!

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  • 1.0 stars

    "Stay Away From Volusion"

    June 26, 2013  |   By sw215

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    If a support person is available their voice is pleasant

    Cons

    Too long of wait time for support help. Volusion does not due what they say they will. Not the easy to use - other companies much easier

    Summary

    Had problem downloading pictures to my store front. After trying different computers and following Volusion support's instructions still couldn't download pictures. Volusions solution: Nothing - when I asked for a refund since I can't use service I was ignored. Volusion says there is no problem but obviously there is. Stay away - save your money - transferred to Bigcommerce and have had no problems and their software is so much easier to use

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  • 1.0 stars

    "SHOP ELSEWHERE!"

    January 22, 2013  |   By gjbism

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    nothing special

    Cons

    Quickbooks simply does not work. They will charge you for overages associated with the setup, they do not disclose these charges and they do NOT offer phone support for the billing department for when they overcharge you. I had to go to my credit card company because of how difficult it is to speak with someone about billing problems.

    When a company says "email only" in a department they are basically saying they dont want to help, they want you to go away and forget about what you owe.

    I have spent almost 20 hours on hold to discuss an unjust charge and now they are offering me a small percentage of the fee off. I still owe $150+ for absolutely nothing! My website is shut off and my company is suffering greatly.

    There are several different companies available that offer this service. I suggest finding one that does not hide their billing department behind an "Email Only" curtain. Save yourself some heartache.

    www.Hookupcellular.com

    Summary

    BUYER BEWARE - SHOP SOMEWHERE ELSE

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  • 1.0 stars

    "Terrible for beginners"

    November 25, 2012  |   By Sunshinenow1919

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    None. Very frustrating to try to figure out.

    Cons

    I still can't figure out how to customize mt template... one of the most user un-friendly programs I've ever used!

    Summary

    Pass on this one!

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  • 1.0 stars

    "VOLUSION SUCKS they take money for crappy service"

    November 19, 2012  |   By tesqie

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    They Make there site look good to newbies.

    Cons

    They steal your money
    Scam newbies
    Provide horrible services
    Un-Professional
    Terrible company

    Summary

    Dont ever sign up with them, you will regret it and make no sales.

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  • 1.0 stars

    "Volusion SUCKS"

    June 18, 2012  |   By Michael0079

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    Pre sell service is great

    Cons

    Everything but there "pre sell service"

    Summary

    They give you all the help you want and then some, until you give them your credit card and then they vanish. They do have 24x7 help if you don't mind waiting over 10 - 25 min., I never actually got through to anyone on there tech phone line. They answer that new customer line in less than a minute flat and will answer any question you have, it's too bad I didn't find out there answer didn't work for my situation(it created about 5x more work). I would strongly suggest using someone else if you have any complexity to your inventory

    example:
    if you sell shirts that come in different sizes and colors but you don't sell every size and every color combination, there system will create every possible combination and you have to delete the ones you don't want. This does not seem like a big deal until you see how there system organizes all the options you must sort through just to get to the couple you need to remove. I don't know how to explain it properly but the term "visual headache" comes to mind and I actually like doing this kind of work. I was not to worried about that problem because they said I could just upload my products in a CSV file, so I would not have to deal with that headache. I downloaded every CSV file they gave me access to and I quickly found out that if you use there product inventory management system you can not simply create a CSV file with your product information and then upload it to your account. There system will not know any of the options (shirt-red-medium or Shirt-blue-large) you must create 2 other CSV file that relate to a total of 4 different database tables. Once I got really familiar with there software (3 days) I felt like I know more than there tech people because I had to explain things to them they didn't understand (link and linkid CSV files)


    I'm not posting what shopping cart I did go with because I don't want this to look like an advertisement but there are much better ones out there and after lots of work I found a great one.

    Please forgive my grammar I didn't plan on writing so much since Volusion has now backed me up over a week on this project and I only planed roughly 2 weeks for it

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  • 1.0 stars

    "They suck."

    December 9, 2011  |   By coryschulz

    Version: Volusion Ecommerce Solution Winter '09

    Pros

    Great learning experience.

    Cons

    Everything about them sucks. The templates aren't very customizable, everything is numerous levels of nested HTML tables that don't have any IDs on them, the customer support sucks, and the UI is looking pretty old and could use some serious updates.

    Summary

    I was helping someone else on a project of theirs and it has been super frustrating. I'd rather use something like Shopify which is much simpler and has way better templates, which are fully customizable.

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Results 1-10 of 14

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