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Vagaro Pro

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All User Reviews
  • All versions:

    2.3 stars

    out of 3 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • Current version:

    2.3 stars

    out of 3 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • My rating:

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    Write review

Results 1-3 of 3

  • 1.0 stars

    "Terrible!!!!"

    April 17, 2014  |   By MMHarding

    Version: Vagaro Pro 2.7

    Pros

    Was good up until 2-3 months ago and now I have NOTHING good to say about it.

    Cons

    At this point, so many. Please read the summary.

    Summary

    Our salon has been using this system for the last 3 years. It has gone smoothly overall, but as of the last 2-3 months it has been one issue after another. One of the things that you pay for is the reminder text messages (after 3 years your clients tend to rely on them), those have been sporadic at best, with about half of our clientele NOT receiving them.
    As a provider using this particular system, I also rely on the text messages to know when a client has been scheduled or when an appointment has been canceled. I stopped receiving texts about a month and a half ago and was told by support through Vagaro that it was my cell phone providers (AT&T) fault. Then we began seeing a trend of people not receiving the text messages OR their reminder emails (depends on what they are set up to receive). AT&T, Sprint, Verizon, Comcast (for emails)...it can't be all the providers, right?? This has still not been resolved and actually cost one of the stylists a new client. The client had scheduled an appointment with the stylist, showed up and the stylist wasn't there. The stylist never received a text message or an email, besides the fact that somehow the client was able to book an appointment that had been previously blocked out by the stylist. What a mess!
    Besides all of that, I had a client text me last night that she had had an appointment with me for yesterday, but she was nowhere on the schedule. She then messaged me the reminder from Vagaro to show the appointment had been made in February. POOF...it was gone! It is not even anywhere in the history of her appointments. Had she not saved that, I would have been tempted to think she was confused.
    She then asked me about her appointment coming up on the 30th and why was it gone. I saw her appointment on the calendar, but on her end the time frame of her appointment was still availalbe. I had her see if she could reschedule it, which she could and did. I actually received a text for that appointment that was made. BUT WAIT, this morning I double checked and POOF...it was gone. No appointment, no appointment in her history, just like it was NEVER there.
    Vagaro has offered NO compensation for ANYTHING, including reimbursement for the service for the last couple of months. Myself and another stylist have made multiple calls and it was not until the call I made 3 days ago, that they have even gotten on top of anything. They are still blaming the providers, people's cell phones, etc... They didn't even have notes down so I had to repeat things I had gone over multiple times before. ARGH!!!!
    If you want an online booking system, USE A DIFFERENT ONE!! RUN FROM VAGARO!!!

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  • 5.0 stars

    "I absolutely love this App"

    September 21, 2012  |   By StylesRUs

    Version: Vagaro Pro 2.7

    Pros

    I have my appointment book with me at all times. Customer book with me online and I get a text message and the appointment shows up on my phone. The app sends automatic email and text reminders to my customer. I can honestly say that I have had not issues with No Shows since I got it. Customer service is the best. Never had any issues.

    Cons

    It would be nice if I can sell packages from it. I hear that it is coming

    Summary

    I have recommended this App to everyone at my salon and now they all love it to. You cannot go wrong with Vagaro.

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  • 1.0 stars

    "Worst Customer Service Experience Ever"

    October 13, 2011  |   By VagaroHater

    Version: Vagaro Pro 2.7

    Pros

    I cannot think of any. Due to the abysmal service I received, I can barely keep it together right now.

    Cons

    Tech support is the worst I have ever worked with. I was just verbally ridiculed and mocked and called names by Kerry at Tech Support. I think he may even be a higher level employee, manager, or even owner!

    Summary

    Verbally abusive and poorly trained customer service rep "Kerry" made using thus software a very negative experience. The worst of my life.

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