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1 stars
Version: Unlock your Samsung phone from home 0.8.69
"Scam. Not possible according to Samsung"
Pros: Can possibly unlock your phone, but cannot unfreeze your phone
Cons: Can possibly unlock your phone, but cannot unfreeze your phone
Summary: I had this same issue. The response I got from Samsung is that only select AT&T store or Samsung themselves can unfreeze (reflash) a phone. Do not pay $18.99 for the "Samsung Remotre Client" software www.unlocksamsungonline.com. It is a scam. It doesn't work and it cannot work. They will not refund your money either. Two things to think about: 1st - any positive messages about the software are likely posted from the company itself. 2nd - call Samsung directly and they will reflash your phone for free including shipping. Although it takes a few weeks to get it back. It's really your only choice if your local AT&T store cannot reflash your phone. If you have had a similar experience with this company, please contact me about a group effort to contact the the FTC with complaints. Single complaints are ignored by the FTC. andrew@saulnier.com
- 1 reply to this review
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his guy asaulnier has a habit to not tell the whole story.
He tried unfreezing his Samsung and he had some trouble, perhaps because his phone has some corrupt data or he just didn't read the manual properly and then he used a different function in our software and used up his credits by pressing the 'Reset user code' button which costs 3 credits (which is clearly stated). And then he went complaining he demanded his money back without even asking for help.
In our courtesy we told him we can't refund him because he already used his credits but we offered him to reinstate his credits and our support to help him through the process of unlocking and repairing his phone. He refused and started making threats about 'bringing us down'.
About the story that only Samsung / AT&T can fix phone freeze is nonsense. Of course Samsung will say officially only they can do it. Officially those million of unlock shops around the world can't unlock / repair your phone either....
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